The posting
Job Responsibilities:
· Manage end-to-end refund operations, including customer communications, status updates and resolution of refund requests.
· Coordinate with third-party service providers to validate wallet balances, extract refund data and support automated refund processing and reconciliation.
· Liaise with Accounts Payable (AP) on manual refund submissions and payment status tracking.
· Monitor refund requests throughout the full lifecycle, ensuring accurate documentation and timely resolution.
· Prepare and process weekly refund batches, as well as regular operational reports on pending, failed and incomplete refunds.
· Proactively follow up on outstanding cases and drive closure of the refund programme, minimising unresolved cases and wallet balances.
· Adhoc tasks and projects as assigned
Job Requirements
· Minimum Diplomain a related discipline
· Minimum 2 years of relevant experience
· Able to start immediately or within short notice
Interested candidates, kindly email your detailed resumes in MS word format to [email protected]
Attention to Joseph Koh Wei Jie(R1873431)
Shortlisted candidates will be notified
www.ambition.com.sg
EA Registration Number: R1873431
Data provided is for recruitment purposes only
Business Registration Number:200611680D. License Number: 10C5117



