The posting
Highlight
- 4-Day work week
- Night Shift: 8pm to 8am
- Fresh Graduate welcomed; On-Job Training Provided
- Annual Increment and Bonus
Job Scope
- Provide 24×7 onsite operational support for the cable landing station, optical fiber network, and other customer’s critical infrastructure.
- Monitor local BMS including power, UPS, cooling, temperature/humidity, water detection, fire safety and other building systems.
- Monitor optical fibre network alarms and service status, and perform Level 1 troubleshooting for network and facility incidents.
- Perform Level 1 troubleshooting for facility, network and operational incidents according to established procedures.
- Create, update and manage trouble tickets from initial reporting through resolution and closure, escalating to Level 2/3 support or vendors where required.
- Support preventive and corrective maintenance activities and perform basic M&E troubleshooting or minor repairs where appropriate.
- Coordinate customer requests, incidents, changes, access and onsite support activities.
- Ensure compliance with site safety, security, operational procedures and house rules.
- Maintain operational records and documentation including SOP, MOP, EOP, shift logs, incident reports and service reports.
Requirements
- ITE / Higher Nitec / Diploma in Electrical, Mechanical, Facilities Management, IT, Telecommunications or a related discipline.
- Relevant experience in data centre, facilities, NOC, telecommunications or similar operations is preferred.
- Basic knowledge of BMS, electrical/ACMV systems, UPS, cooling systems or telecommunications/fibre networks is advantageous.
- Familiarity with ticketing / IT Service Management systems is advantageous.
- Good communication, documentation and Microsoft Office skills.
We value all applicants and thank youfor your interest. However, please be advised that only shortlisted candidateswill be contacted.



