The posting
Job Opportunity 1 - DEVICE ENGINEER - 5 DAYS (GOVT PROJECT - CAT2A) Our 1st Client: Local SG MNC - IT Info. Comms. Tech - Local Based End Client) Position: Device Engineer (Onsite Deployment or Roaming SG Islandwide) (Urgent! ASAP)
Basic Salary 1: $2300~$2700 Capped (East Region - Tekong Island Campus) (1 Pax)
Basic Salary 2: $2300~$2600 Capped (East Region) (Roaming) (2 Pax) Additional Fixed Allowances: $20 (HP)
Mon - Fri: 8.30am~6pm Location: SG Islandwide / Army Campus - East Zone Tekong Island or Changi Naval Base / North Zone Kranji or Yishun/ West SAFTI MI, Yew Tee MRT Zone or Pasi Laba Camp / SWI Joon Koon Camp & or Central Zone SCIENCE PARK OT / Overtime Time: Yes, Rarely Have
Contract: 2 Years Renewable
Talent Competency 1 • Min 2~3 Years of Related IT Support Experiences (Must Have) • Higher Nitec to Local Poly IT Related Certs (Must Have)
• Candidate Profile Without Required Similar Job Experiences, Are Also Welcome & Encourage to Apply, Subject to Microsoft Words/Excel/Outlook Proficiency. • Average Good Normal Proficiency Bilingual Communication & Presentation Skillset (Spoken/Read/Written - From 7~10)
• Advantages: Positive Vibe/Attitude & Cooperative Plays a Significant Factor from Initial Reach Up till Successful Job Placement.
• 1-2 years’ Experience in Similar Capacity Technical Skills & Experience Supporting Computing Devices (Computing Devices Platform Supported: Windows, IOS & Android)
• Ability to Work Without Supervision • Pro-Activeness & Being Initiative
Job Scope Wise 1
- Perform Asset Management of Infrastructure & Computing Devices.
- Provide Computer Support Services (Troubleshooting, Patching, Configuration, Testing & Maintenance) for any Supported Software & Hardware.
- Work with 3rd parties' Vendors
- Provide Training, Coaching & orienting users on how to use computer devices.
- Be responsible for completing assigned tasks on time & users' satisfaction.
- Must be able to handle helpdesk duties.
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Job Opportunity 2 - ONSITE ENGINEER - 5.5 DAYS (NON-GOVT)
Our 2nd Client: Local SG MNC - IT Info. Comms. Tech - Local Based End Client) Position: Onsite IT Support Engineer (Urgent! ASAP) (Non Govt - Edu Higher Learning Industry)
Location: East Zone @ Upper Changi
Basic: $2600-$2800 / $3000~$3200 Max Capped (Subject to Qualified Hands-on Experiences & Competency Level)
Additional Fixed HP Allowances: $50
Mon-Fri: 8am-6pm & Sat: 8.30pm-1pm
Contract: 2 Years (Renewable - Subject to Competency)
Talent Competency Wise 2
- Preferably with IT Related Background (E.g.: Diploma/Degree or Recognized IT Cert)
- Min. 2 years & Onwards Experience Onsite Support, Hands-on Knowledgeable with Positive, Confidence & Pleasant Attitude.
- Teamwork Camaraderie Spirit Ideally.
Job Scope Wise 2
- Possess Technical IT Expertise and hands-on skills in Windows/MAC OS Support.
- Able to Troubleshoot and Suggest Appropriate Solutions, While Maintaining Quick Response and Turnaround Time.
- Proficient conversant via spoken & written clearly, possess positive work attitude vibe.
- Willing & enjoy travelling onsite due to job nature requirement.
- Capable of demonstrating decently good Customer Service Support.
- Experience in working with & using: Windows & or Mac Operating Systems (iOS - Preferred) Microsoft Products (E.g.: Excel, Word, Outlook and Email) Basic Knowledge of ITIL (Good to Have ITIL Cert But not Mandatory)
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Job Opportunity 3 - ASSISTANT TEAM LEAD CUM SENIOR ENGINEER - 5.5 DAYS (NON-GOVT)
Location: East Zone @ Upper Changi
Basic: $3000~$3300 Max Capped (Subject to Qualified Hands-on Experiences & Competency)
Additional Fixed HP Allowances: $50
Mon-Fri: 8am-6pm & Sat: 8.30pm-1pm
Contract: 2 Years (Renewable - Subject to Competency)
Talent Competency Wise 3
- Preferably with IT Related Background (E.g.: Diploma/Degree or Recognized IT Cert)
- Min. 2 years & Onwards Experience Onsite Support, Hands-on Knowledgeable, Positive Confidence & Pleasant Attitude.
- Teamwork Camaraderie Spirit Ideally.
Special Requirements
- Having Leadership Attribute & Self-Motivating
- Able handle stress to meet deadline & Service Level
- Able communicate & respond to client during normal operation & service recovery situation
- Experience handling VIP as advantage
- Competence in Microsoft Excel & PowerPoint
Job Scope & Requirement Wise 3
- As Senior IT Engineer; 1. Provide On site services for IT-related issues include problems with Desktops, Notebooks/MacBook, Tablets, Printers, Plotters, MFDs, Copiers and Scanners to users 2. Conduct IT Equipment Management Services related to escalation (Eg: to External 3rd party Vendor for Maintenance Support Etc.) 3. Conduct Preventive Maintenance on all Laptop, workstation & MacBook for University 4. Able assist Team Lead to coach & manage a group of Onsite Engineers
- Further Administrative Tasks: 1. Knowledge or experience managing company IT Asset in term of excel sheets or organization asset portal. 2. Using excel database to compile and consolidate data & put up to Presentation slides. 3. Experience in PC Tech Refresh, Asset Write-off & Disposal exercises (added advantage) 4. Presenting reports to Client, on Assets & Operation Service Levels
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Job Opportunity 4 - SERVICE DESK AGENT - 5.5 DAYS (NON-GOVT)
Location: East Zone @ Upper Changi
Basic: $2600~$2800 Max Capped (Subject to Qualified Hands-on Experiences & Competency Level)
Additional Fixed HP Allowances: $50
Mon-Fri: 8am-6pm & Sat: 8.30am-1pm (Note: Monthly 2 Times Night Shift - 12pm-10pm)
Contract: 2 Years (Renewable - Subject to Competency Level)
Talent Competency Wise 4
- Preferably with IT Related Background (E.g.: Higher Nitec/ Diploma & Above or Recognized IT Cert)
- Min. 1 year & Onwards Experience Service Desk or Onsite Support, Hands-on Knowledgeable, Positive Confidence & Pleasant Attitude.
- Teamwork Camaraderie Spirit Ideally.
- Willing to Work Staggered Shifts & Saturdays.
- Relevant Technical IT expertise & skills in the latest Windows 11 & MAC OS;
- Possess Good Comms (Written & Oral).
- Telephony Etiquettes.
- Problem Solving & Interpersonal Skills, Self-Awareness/Control & Motivated in Customer Handling.
- Demonstrate Initiative/Tactfulness & Willingness to Serve.
- Able Apply Knowledge with Other People, Especially in Crisis Situation, Teamwork Environment.
- Able Express Oneself Clearly.
Job Scope & Requirement Wise 4
- Provide 1st Level IT Technical Support to users over phone/On-site on technical issue or via remote assistance tool & emails
- Escalation, tracking & resolution of all incident/service requests/ problems in a professional & timely Manner
- May be required to cover on-site IT support as and when necessary. (After Helpdesk training is completed)
- Other administrations if required.
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Job Opportunity 5 - DESKTOP SUPPORT ENGINEER - 5 DAYS (NON-GOVT)
Location: Central/West Zone @ 1) Labrador Park/ 2) JurongEast / 3) TuasWestRoad
Basic: $2600~$2900/$3100 Max Capped (Subject to Qualification Hands-on Exp & Competency)
Mon-Fri: 8.15am-6pm
Contract: Default 2 Years (Yearly Renewable - Subject to Individual Competency & Client Satisfaction)
Talent Competency Wise 5
● Ideally Diploma Comp Sc / IT Related or Higher Nitec Etc. to Consider
● Min. 1~2 Years Hands-on IT Support Experience
● Good Customer Service & Interpersonal Skills
● Able Communicate Clearly with Technical and Non-Tech Audience, Verbally & Written
● In-Depth Knowledge of Microsoft Office & Google Suite Applications
● Fast Learner with Good Comms Skills
● Chinese Proficiency Spoken/Read/Written (Due to Mandarin Speaking Database End Client) *
Job Scope & Requirement Wise 5
1. End User Service Management
- a. Follow Request/Incident/Problem Management process
- b. Update & resolve tickets that have been assigned &completed
- c. Assess & apply resolution as per the Knowledgebase
- d. Meet required stipulated SLAs
2. Mobile Device Management
- a. To deploy mobile devices (phone/tablet) to users
- b. Apply Corporate Mobile Device Management software
- c. Troubleshooting mobile devices issues
3. Print Management
- a. Maintenance on Printer/Copier/Label Printer
- b. Contact Respective Service Provider for Servicing (Toner & Waste Cartridge)
- c. Toner Inventory Management
4. Asset Management
- a. To Contact Authorized Service Provider for hardware repair
- b. To Test & Prepare New Machines with Latest OS Image
- c. Asset Tagging of Machine & Updating of the Asset Database
- d. Disk Wiping & Disposal Hardware
5. Audio Video Devices Management
- a. Support Wireless Projection Devices
- b. Projectors Maintenance
- c. Maintenance Other Audio Video Equipment
6. Other In-House Infra Support
- a. Ad-Hoc Projects
- b. Meeting Room Management
- c. Digital Signage System Maintenance
- d. Off-Site Operational Support
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Job Opportunity 6 - DESKTOP SUPPORT ENGINEER - 5 DAYS (GOVT) (CAT2A - Clearance @ 30~45 Days) (x12)
Location: Central/West Zone @ 1) Science Park (Kent Ridge MRT)
Basic: $2600~$2900/$3000 Max Capped (Subject to Qualification Hands-on Exp & Competency)
3 Staggered Shift Timing: 1)Mon-Fri: 8am-5.30pm 2)Mon-Fri: 8.30am-6pm 3)Mon-Fri: 9am-6.30pm
Contract: Default 2 Years (Yearly Renewable - Subject to Individual Competency & Client Satisfaction)
- Provide Level 1 to 1.5 IT Support.
- IT Trained with IT Frontline Experiences.
- Support Consists of IT Service Management (ITSM) Tickets, Requests, Walk-Ins, Onsite, Self-Help Kisok, VIP Phone, On-Offboarding of Systems, Hardware/Software Support.
- Address & Resolves Basic Incidents Walk-In & Requests, Logs All Incidents & Requests; Engages Subject Matter Experts to Resolve Incidents That Are Beyond the Scope of Their Ability or Responsibilities.
- Ensure Proper Escalation of All Tickets to Respective Departments Promptly After Gathering the Necessary Information/Basic Troubleshooting Done. Critical Tickets Involving Any Security Related Matters or Data Breached to be Escalated Within an Hour.
- Document Solutions & Updates Self-Help & Knowledge Base. Grows General Knowledge of Current IT Application & Services, Increasing Ability to Resolve Requests on First Contact.
- Network Troubleshooting, Both Wired & Wireless Using Fluke Testing Device.
- Troubleshooting of Hardware Problem for PCs & PC Peripherals, & Reporting to Vendor for Return Merchandise Authorization (RMA).
- Software Installation, Elevated Administrator Access Requirements & Software Security Compliance Checking for Onboarded/ Corporate Systems.
- Removal & Secure Erasing of Storage Media for Write Off.
- Secure Token Connectivity Issue.
- Password Reset for Corporate User Accounts.
- Expected to Move IT Equipment with the Proper Handling Tool.
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- We regret only shortlisted applicants will be notified.
- Nonetheless, we strongly encourage & welcome all IT related skillset resumes to match with our on-hands clients different new jobs opening from time to time.
- Will reach up applied & selected profiles for general discussion first & may cross offer another “new or similar job openings, subject to match job fit competency level”.
- Full cooperation is highly appreciated via goodwill throughout the process. Thank You for Reading. Cheers!!
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Agent: You Feng Yuan (Lennon)
Registration Number: R23115676
Recruitment Hub Asia Pte Ltd
EA License Number: 12C6135
