The posting
Due to growth, we’re looking for good customer service Operations Coordinator to join our team. As part of your role, you will be responsible for the below duties:
- Provide excellent customer service to clients
- Handle phone calls and emails
- Schedule and coordinate with Clients and Technicians for service appointments and follow ups
- Handle customer complaints timely and follow up with department in charge to provide appropriate solutions and/or alternatives. Follow up to ensure closure
- Communicate effectively, maintain and establish close rapport with clients
- Creating contracts and services into in-house programme and uploading of supporting documents
- Monitor cash collection by technicians in your team
- Check and compile service reports before sending to customers
- Prepare invoices accurately prior to send out to customers
- Attend to meeting with customers as and when required
- Preparing of reports requested by customers as and when required
- Perform all other ad-hoc duties as and when required
What we’re looking for:
Operations Coordinator
- Min 2-5 years of relevant experiences
- Proficient in MS Office
- Problem-solving with critical thinking and analytical skills
- Ability to be flexible, multitask and learn in a fast-paced environment
- Self-driven nature with strong attention to detail
- Professional customer service skills
Benefits:
- Basic Salary $2,600 -$3,500
- Company welfares & Benefits
- Opportunity for career progression and development
If you would like to know more, apply today as we’d love to hear from you!



