The posting
Key Responsibilities
- Coordinate and assign vehicle recovery jobs to towing operators and recovery personnel.
- Keep customers updated on the status and estimated arrival time of recovery services.
- Verify recovery requests, vehicle details, and required documents before deployment.
- Monitor recovery progress and ensure vehicles are delivered to the correct location.
- Provide basic roadside assistance, including battery replacement and tyre puncture repairs.
- Ensure tools, equipment, and recovery supplies are well maintained and ready for use.
- Update job progress and recovery records in the company's system.
- Report any issues or difficult cases to the supervisor promptly.
- Always follow company procedures and road safety regulations.
Key Requirements
- Min 1 year of experience in vehicle recovery, roadside assistance, fleet operations, logistics, dispatch, repossession, or a related operational role is preferred.
- Must possess valid Class 3 or Class 4 driving licence.
- Basic automotive knowledge, particularly in battery replacement and tyre repair, is an advantage.
- Good communication and coordination skills.
- Able to work independently and remain calm under pressure.



