The posting
Primary responsibilities:
- Provide technical, operational, administrative and governance support for terminal, outplant and logistics operations.
- Support daily transactional processes, inventory accuracy, system data integrity, operational performance monitoring and issue resolution.
- Maintain dashboards, reports and performance metrics to enhance operational visibility and support continuous improvement.
- Coordinate with the customer, terminal operators, logistics service providers, Procurement, Operations, Finance, Quality and other relevant stakeholders.
- Ensure that all activities are completed in accordance with established procedures, governance frameworks and delegated authority.
Specific responsibilities:
1. Invoice and Purchase Order Administration
- Create and administer purchase orders.
- Validate and audit invoices against relevant supporting documents.
- Prepare accrual information and support established financial control processes.
- Coordinate payment-related matters and follow up on processing exceptions.
- Maintain KPI reports relating to invoice and transaction processing.
2. Inventory Management
- Coordinate inventory control and cycle-counting activities.
- Reconcile stock records and investigate inventory discrepancies.
- Monitor inventory movements and maintain accurate operational records.
- Process approved inventory adjustments in SAP and other relevant systems.
- Escalate unresolved or significant discrepancies to the appropriate stakeholders.
3. SAP and Operational System Support
- Perform shipment-related data entry and transactional processing.
- Maintain operational and master data in SAP/ECC and related systems.
- Provide first-level functional support for routine system and master data issues.
- Monitor operational support channels and shared mailboxes.
- Conduct prescribed system checks, troubleshoot routine issues and escalate complex matters to the designated support teams.
4. Operational Excellence and Reporting
- Maintain Control Tower dashboards, operational reporting tools and performance-monitoring processes.
- Collect and validate operational data.
- Prepare KPI reports, performance dashboards and stakeholder updates.
- Monitor operational exceptions, trends and service performance.
- Support Procurement and Operations through reporting and data analysis.
- Identify and support continuous improvement opportunities across terminal and logistics operations.
5. Terminal and Supplier Management
- Support Quarterly Business Reviews and supplier performance meetings.
- Participate in operational reviews, contract reviews and governance discussions.
- Assist with rate validation and supplier issue resolution.
- Provide operational data, performance insights and service trend analysis.
- Recommend process and performance improvements based on operational findings.
- Escalate supplier or terminal issues through the appropriate governance channels.
6. Governance, Audit and Compliance
- Coordinate the planning, tracking and administration of operational audits.
- Support supplier assessments and relevant industry certification activities.
- Monitor SQAS, CDI-T, EHS and Quality audit requirements.
- Follow up on audit completion and corrective actions.
- Maintain audit records, databases and supporting documentation.
- Support regulatory and operational compliance reporting.
7. Quality and Claims Management
- Administer Quality Notifications and supplier claims.
- Support investigations and Root Cause Investigation activities.
- Coordinate the collection of relevant information from stakeholders.
- Monitor and track corrective actions through to completion.
- Support E&AT-related activities where required.
- Assist with liability and claims administration.
- Escalate critical quality incidents through the appropriate channels.
8. Trade Compliance and Certification Support
- Provide administrative support for trade compliance activities.
- Coordinate the documentation and tracking of licences and certifications.
- Support certification requirements such as GMP, GDP, Halal, Kosher and ISCC+.
- Maintain relevant certification records and monitor their validity and status.
9. Projects and Business Changes
- Support the implementation of new business activities and service changes.
- Coordinate operational changes involving new tanks, products, drumming and tolling arrangements.
- Assist with change requests, implementation planning and stakeholder coordination.
- Monitor implementation issues and escalate identified risks or delays through the appropriate channels.
10. Incident and Crisis Support
- Support incident response and crisis coordination activities.
- Assist with information gathering, issue monitoring and stakeholder communication.
- Provide administrative and operational support for related claims.
- Escalate critical matters to the customer’s designated decision-makers
Requirements:
- Diploma or Degree in Supply Chain Management, Logistics, Business Administration, Finance, Engineering, Chemistry or a related discipline.
- Organized, detail-oriented and comfortable handling transactional and operational data.
- Strong analytical and problem-solving abilities.
- Able to identify discrepancies, investigate routine issues and escalate complex matters appropriately.
- Able to communicate effectively with internal teams, customers, suppliers, terminal operators and logistics service providers.
- Comfortable coordinating activities across Procurement, Operations, Finance, Quality and other stakeholder groups.
- Able to manage recurring activities together with ad hoc operational requests.
- Committed to data accuracy, process compliance, proper documentation and continuous improvement.
- Able to work independently within established procedures and delegated authority.
- Able to remain composed and organized when supporting urgent operational incidents or crisis-related activities.
Relevant experience in one or more of the following areas:
- Terminal or logistics operations
- Supply chain coordination
- Inventory control
- Invoice and purchase order administration
- Operational reporting
- Supplier or service-provider management
- Quality, audit or compliance coordination
Technical Knowledge and Skills:
- Working knowledge of SAP or SAP ECC, particularly in transactional processing, inventory adjustments or master data support.
- Proficiency in Microsoft Excel and other Microsoft Office applications.
- Ability to prepare dashboards, KPI reports and operational performance analyses.
- Understanding of invoice validation, purchase orders, accruals and basic financial controls.
- Knowledge of inventory reconciliation, cycle counting and stock adjustment processes.
- Strong written and verbal communication skills.
- Good analytical, coordination and stakeholder-management skills.
Preferred Experience and Knowledge:
- Experience in the chemical, petrochemical, terminal, manufacturing or logistics industry.
- Experience supporting global or regional stakeholders.
- Familiarity with audit, quality, certification or trade compliance activities.
Other Requirements:
- Ability to maintain confidentiality when handling operational, commercial and financial information.
- Ability to work accurately within prescribed procedures and approval limits.
- Willingness to support ad hoc operational changes, investigations, incidents and urgent business requirements.
- Ability to collaborate effectively in a multicultural and globally connected working environment.
