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Open nowPosted 6 days ago

Operations Supervisor

MyCareersFuture94,028 open roles

Pay
SGD 3,500 – SGD 5,000 a month
Where
Central, Singapore
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Your applicationOpen nowOperations SupervisorMyCareersFuture · Central, Singapore

  1. YouYes, apply to this one.

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 6 days ago

The posting

Job Responsibilities

  • Assist the Operations Manager in conducting regular Quality Control (QC) inspections to ensure service standards and operational requirements are met.
  • Supervise, guide, and support Technicians in resolving customer service issues, technical problems, and operational challenges.
  • Conduct site surveys and assessments for new and existing customers to determine pest control requirements, scope of work, manpower needs, and treatment recommendations.
  • Monitor and respond to customer feedback and complaints, ensuring timely follow-up and appropriate corrective actions.
  • Supervise the daily activities and performance of Technicians, including work quality, attendance, punctuality, conduct, and adherence to operational procedures.
  • Assist in handling employee feedback and grievances, and escalate matters to the Operations Manager or People & Organization team where necessary.
  • Conduct on-the-job training, coaching, and guidance for Technicians to improve technical competency, service quality, and work performance.
  • Prepare and submit service reports, inspection findings, customer feedback reports, incident reports, and other operational documentation as required.
  • Coordinate and support daily manpower deployment and work schedules to ensure adequate site coverage and continuity of service.
  • Provide operational coverage and perform pest control duties when required due to manpower shortages, employee absence, or operational requirements.
  • Conduct routine and random inspections of company vehicles, pest control equipment, PPE, chemicals, and other operational assets to ensure they are properly maintained and used.
  • Ensure Technicians comply with company procedures, workplace safety requirements, customer requirements, and applicable regulatory standards.
  • Assist in investigating service issues, incidents, and operational non-conformities and follow up on corrective and preventive actions.
  • Liaise with customers, Technicians, and internal stakeholders on operational matters to ensure smooth service delivery.
  • Perform any other related duties as assigned by the Head of Operations or Management.

Job Requirements

  • Relevant experience in pest control, environmental services, facilities management, or field operations is preferred.
  • Prior experience in a supervisory or team-leading capacity will be an advantage.
  • Good leadership and people-management skills with the ability to guide and manage field-based employees.
  • Strong customer service, communication, and problem-solving skills.
  • Responsible, hands-on, service-oriented, and able to work independently in a fast-paced operational environment.
  • Able to prepare basic reports and maintain accurate operational documentation.
  • A valid NEA Vector Control Technician (VCT) Licence is preferred.
  • Possession of a valid Class 2B/2A/2 and/or Class 3 driving licence is preferred.
  • Willingness to travel between customer sites and provide operational support when required.
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