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Open nowPosted 31 days ago

(Order Processing) Customer Service Executive

MyCareersFuture94,028 open roles

Pay
SGD 2,500 – SGD 3,700 a month
Where
East, Singapore
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Your applicationOpen now(Order Processing) Customer Service ExecutiveMyCareersFuture · East, Singapore

  1. YouYes, apply to this one.

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 31 days ago

The posting

Key Responsibilities:

  • Process customer Purchase Orders (POs), verify order details, and create Sales Orders in the ERP system (Dynamics 365 Business Central).
  • Handle customer enquiries and provide sales support, including order status, delivery schedules, product issues, and complaint resolution.
  • Coordinate with Planning, Warehouse, and logistics providers to ensure timely order fulfilment, shipment, and delivery.
  • Prepare and maintain sales and shipping documents, including Delivery Orders (DOs), Sales Invoices, Debit Notes, Credit Notes, and export documentation.
  • Monitor sales backlog, outstanding orders, customer payments, and shipment progress to ensure smooth order execution.
  • Coordinate freight arrangements, duty & tax payment requests, and Return Material Authorization (RMA) activities.
  • Maintain accurate sales records, reports, customer data, and document filing.
  • Perform data entry and other duties or projects as assigned.

Job Requirement:

  • Diploma, Higher NITEC, or equivalent qualification in Business Administration, Sales, or a related discipline.
  • Proficiency in English and Mandarin is required to handle business correspondence, quotations, service updates and follow-up communication with an existing group of customers who primarily communicate in Mandarin.
  • 1–2 years of relevant experience in customer service, order management, sales coordination, logistics, or a similar role.
  • Candidates should have hands-on experience managing customer enquiries and supporting the end-to-end order fulfilment process, including order processing, delivery coordination, shipment tracking, and complaint resolution.
  • Experience using an ERP system is an advantage.
  • Strong communication and interpersonal skills.
  • Good organizational skills with the ability to manage multiple tasks and prioritize effectively.
  • Meticulous, responsible, and able to work independently as well as in a team.
  • Positive attitude with strong problem-solving and customer service skills.
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