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Open nowPosted 13 days ago

Outlet Manager

MyCareersFuture94,028 open roles

Pay
SGD 4,000 – SGD 6,500 a month
Where
Singapore
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Your applicationOpen nowOutlet ManagerMyCareersFuture · Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 13 days ago

The posting

Role Purpose

The Outlet Manager is accountable for the overall commercial, operational and people performance of the

business. This is a hands-on leadership role suited to an operator who is comfortable working in a high-volume,

fast-moving environment and who can translate business standards into disciplined daily execution. The

successful candidate will own the P&L;, drive sales and profitability, maintain strong inventory and supply-chain

controls, build a high-performing frontline team, and ensure consistently excellent customer experience, food

quality, safety and compliance.

Key Responsibilities

P&L and Commercial Management

• Take full ownership of business P&L; performance, including revenue, gross profit, labour cost, operating

expenses and EBITDA targets.

• Prepare budgets, forecasts, weekly performance reviews and monthly management commentary; identify

variances and implement corrective action.

• Drive same-store sales, transaction volume, average spend, product mix, upselling and promotional performance.

• Use operational and financial data to make fast, commercially sound decisions and improve unit economics.

Operations & Execution

• Lead day-to-day operations across all service periods and ensure consistent execution of operating standards,

recipes, service procedures and opening/closing controls.

• Establish a strong operating rhythm using daily briefings, checklists, audits, shift reviews and KPI dashboards.

• Maintain speed of service, order accuracy, product quality, cleanliness and customer satisfaction during peak

periods.

• Be highly visible on the floor and able to step into operational issues when required.

Inventory, Procurement & Supply Chain

• Own inventory accuracy, stock availability, ordering, receiving, storage, transfers, wastage and stock-count

controls.

• Set and monitor par levels, reorder points, safety stock and stock-turn targets while reducing overstocking and

stock-outs.

• Monitor food cost, yield, portion control, shrinkage and wastage; investigate material variances promptly.

• Coordinate with suppliers, central kitchen/logistics partners and internal stakeholders to maintain reliable and

cost-effective supply.

• Plan for seasonal demand, promotions, new product launches and supply disruptions.

People Leadership & Workforce Management

• Recruit, onboard, train, coach and retain a high-performing operations team.

• Set clear standards for attendance, productivity, customer service, hygiene, grooming and workplace conduct.

• Prepare manpower plans and rosters aligned to forecast demand while controlling labour cost and overtime.

• Develop supervisors and managers through structured coaching, performance reviews and succession planning.

• Build a culture of accountability, urgency, teamwork and continuous improvement.

Customer Experience & Brand Standards

• Ensure every customer interaction reflects professional, warm and efficient service.

• Handle escalated customer feedback and service recovery promptly and constructively.

• Maintain high standards of professional presentation, personal grooming and communication across the team.

• Ensure visual merchandising, signage, packaging and customer-facing areas are maintained to prescribed

standards.

Compliance, Food Safety & Risk

• Ensure compliance with applicable Singapore employment, food safety, hygiene, workplace safety and licensing

requirements.

• Maintain accurate operational records, training records, incident reports and required checklists.

• Implement controls for cash handling, POS transactions, refunds, discounts, complimentary items and loss

prevention.

• Escalate material operational, safety, people or compliance risks promptly.

Growth & Continuous Improvement

• Identify opportunities to improve workflows, equipment utilisation, labour productivity, service speed and customer

throughput.

• Support new outlet openings, launches, menu changes and operational projects where required.

• Benchmark performance against comparable quick-service, food retail and franchise operations and introduce

practical improvements.

Candidate Profile

• Demonstrated management experience in a fast-paced, high-volume operating environment such as quick-service

restaurants, fast food, food kiosks, food retail, chain restaurants or franchise operations.

• Strong track record of managing a P&L; and improving sales, gross margin, labour productivity and controllable

operating costs.

• Hands-on experience in inventory management, food cost control, procurement coordination and supply-chain

planning.

• Strong operational discipline with the ability to enforce standards consistently while maintaining team engagement.

• Comfortable working with numbers, dashboards, budgets, forecasts and operating KPIs.

• Strong people leadership, coaching, conflict-resolution and performance-management capability.

• Customer-focused, commercially minded and able to make decisions quickly under pressure.

• Professional presentation and grooming appropriate for a customer-facing leadership role, with strong verbal and written communication skills.

• High level of ownership, integrity, reliability and attention to detail.

• Adaptable and willing to work operational hours as reasonably required by the business, including peak trading

periods.

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