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Open nowPosted 7 days ago

Part Time Call Centre Associate | National Stadium

MyCareersFuture94,028 open roles

Pay
SGD 14 – SGD 16 an hour
Where
Central, Singapore
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Your applicationOpen nowPart Time Call Centre Associate | National StadiumMyCareersFuture · Central, Singapore

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 7 days ago

The posting

Working Arrangement:

  • Salary: $14/hr - weekdays; $16/hr - weekends
  • Location: National Stadium
  • 4 days per week (estimated 32 hours)
  • Shift hours (subject to changes) Monday-Friday
  • 08:30–18:00
  • 09:30–19:00
  • 11:30–21:00 Sat-Sun
  • 10:30-20:00

Key Responsibilities

Phone Call Handling • Answer incoming customer calls in a professional, clear, and service-oriented manner • Assist customers with general enquiries, event-related information, facility information, feedback, and service requests • Provide accurate information based on approved FAQs, SOPs, and official communication channels • Record call details accurately in Salesforce, including customer information, enquiry details, actions taken, and follow-up required • Escalate calls that require further assistance, approval, or investigation to the relevant team or supervisor

Salesforce Case Management • Manage and respond to customer cases logged in Salesforce within defined timelines • Follow up on phone enquiries that require further action or case creation in Salesforce • Ensure clear and accurate case documentation, including updates, next steps, and closure notes • Coordinate with internal stakeholders to obtain information or resolutions for customer cases • Provide timely updates to customers where required • Validate resolutions and close cases accurately in Salesforce • Escalate urgent, sensitive, or high-risk cases in accordance with SLA requirements

Handover & Continuity • Ensure all open cases and pending call follow-ups are clearly documented with next-action details • Highlight urgent, aging, or sensitive cases during shift handovers • Maintain continuity of follow-up to prevent service gaps • Support team members by ensuring proper case ownership and handover when required

Service Quality & Improvement • Maintain a professional and customer-centric tone across phone and written communications • Identify recurring enquiries, feedback trends, or operational issues for team review • Support continuous improvement efforts by sharing observations from customer interactions • Adhere to service standards, SOPs, data protection guidelines, and escalation protocols

Work Arrangement • Part-time role supporting call centre and Salesforce operations • Rostered shifts based on operational requirements, including possible weekends, evenings, or event days where required • Shift handovers are required to ensure seamless call and case management • Role may be office-based or operationally deployed depending on business needs

Requirements • Strong verbal and written communication skills • Comfortable handling phone calls and speaking with customers professionally • Detail-oriented, with strong ownership and follow-through • Able to manage multiple enquiries and cases concurrently • Able to remain calm and composed when handling difficult or urgent customer situations • Familiarity with Salesforce or CRM systems is preferred, though training will be provided • Strong collaboration skills and ability to work with internal teams • Prior customer service, call centre, hospitality, or frontline experience will be an advantage • Will involve face to face interactions over the counter when necessary

EA License No.: 96C4864

Reg. No.: R26161270 JOEY TAY YI TING

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