Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 9 days ago

Patient Care Coordinator

MyCareersFuture94,028 open roles

Pay
SGD 2,600 – SGD 3,000 a month
Where
Singapore
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowPatient Care CoordinatorMyCareersFuture · Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 9 days ago

The posting

As part of the Patient Care Coordinator (PCC) team of the Smilefocus and GPA Dental Clinic family, the PCC will be the first point of contact for patients. They will provide exceptional dental services for all our patients, working in conjunction with the PCC team leaders, Supervisors and Clinic Managers.

JOB RESPONSIBILITIES:

Patient Care Coordinator Responsibilities:

  • Strong collaboration with the medical and nursing staff to ensure smooth and timely patient flow in the clinic.
  • Always professional presentation with a clean, wrinkle-free uniform and name badge.
  • Provide exemplary standard of patient service to maintain the good name of the Smilefocus and GPA Dental Clinic family.
  • Answer all phone calls and enquiries promptly.
  • Manage patient feedback and complaints and escalate them appropriately.
  • Be informed, updated and knowledgeable of clinic practice and services.
  • Elicit patient feedback to drive continuous service improvement.
  • Attend Support Staff Meetings, provide input on operational issues and act promptly on decisions.

In-Clinic patient-facing Duties:

  • Ensure you are ready on time to receive patients.
  • Maintain a clean, organised, and welcoming patient service desk, reception and waiting area.
  • Greet patients and visitors to the clinic with warmth and professionalism.
  • Manage daily clinic appointment bookings, inbound calls and respond to clinic-specific queries promptly.
  • Book appointments for patients appropriately including all follow-up.
  • Managing in-clinic delays by coordinating with patients and dentists involved. Seek advice for complex cases.
  • Oversee in-clinic Insurance Direct Billing (IDB) tasks, updates on insurance details, claims, and billing processes.
  • Check patients in and out of appointments and collect payments at the time of service.
  • Know the location of emergency equipment in the clinic.
  • Facilitate clinic closure at the end of the day All computer terminals are “logged off” The banking is balanced The cashier drawer, tills, insurance PAD forms and clinic keys are locked/placed in the designated location.

Telephone and email responsibilities:

  • Handle all calls courteously.
  • Maintain accurate records of communication.
  • Answer phones promptly.
  • Monitor and sort incoming clinic emails and messages, and respond quickly.
  • Assist patients with scheduling, and service-related information via email.
  • Escalate time-sensitive or complex issues.
  • Ensure compliance with patient confidentiality standards and data protection (PDPA).
  • Confirm online bookings, verify, and record purpose correctly.

JOB REQUIREMENTS: -

  • NITEC / Higher NITEC / Diploma in Healthcare Administration, Business, or related field.
  • At least 2 years of experience in a healthcare, clinic, or patient/customer service setting is preferred.
  • Prior experience with front-desk operations, call centre work, or patient services will be an advantage.
  • Proficient in using Microsoft Office applications, clinic management systems
  • Familiarity with medical and/or dental terminology and clinical workflows is desirable.
  • Ability to multitask effectively and manage time well.
  • Strong interpersonal skills, with a warm and patient-centric approach.
  • Strong problem-solving skills.
  • Collaborative team player.
  • Proactive attitude
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against MyCareersFuture's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on MyCareersFuture's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    MyCareersFuture's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.