The posting
About Us
Tan Tock Seng Hospital (TTSH), an anchor hospitalof NHG Health, is one of Singapore's largest and pioneering multidisciplinary hospitals, with a dedicated healthcare team of over 11,000. We operate more than 2,000 beds and provide care across more than 60 clinical disciplines.
Overview
As a Patient Service Associate (PSA) in the Emergency Department, you will play an important frontline role in supporting the department’s daily operations and facilitating a smooth patient journey. You will work closely with patients, visitors and healthcare teams to provide timely and efficient administrative and service support in a fast-paced environment.
Responsibilities
- Attend to the registration of patients and visitors.
- Handle billing, payment collection and related administrative matters.
- Coordinate appointment scheduling and manage inbound and outbound calls, emails and other correspondence.
- Support observation ward operations, including preparing the necessary medical documents for doctors’ review.
- Coordinate patient admissions and discharges.
- Attend to patient and visitor enquiries and provide appropriate assistance.
- Work closely with the healthcare team to ensure smooth and efficient patient service operations.
Requirements
- Diploma, NITEC/Higher NITEC in any discipline.
- Prior experience in customer service, frontline operations or a fast-paced work environment would be advantageous.
- Able to perform 3 rotating shiftson a 6-day work week, including weekends and public holidays.
- Service-oriented with good interpersonal and communication skills.
- A good team player who is able towork effectively with different stakeholders.
- Comfortable using IT systems and applications.
- Able to remain composed,organised and responsive in a busy Emergency Department environment.
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