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Open nowPosted 17 days ago

Patient Service Associate, Inpatient/BMU/UCC (2-year Contract)*(10161) - Alexandra Hospital

MyCareersFuture94,028 open roles

Pay
SGD 1,980 – SGD 3,000 a month
Where
Central, Singapore
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Your applicationOpen nowPatient Service Associate, Inpatient/BMU/UCC (2-year Contract)*(10161) - Alexandra HospitalMyCareersFuture · Central, Singapore

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7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
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  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 17 days ago

The posting

Overview (Inpatient Wards/Bed Management Unit (BMU)/Urgent Care Centre (UCC))

As a Patient Service Associate, you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers / patients, with the key aim of providing excellent patient care and satisfaction.

Job Responsibilities

  • Ensure operational and procedural area readiness based on desired service standards.
  • Assist with smooth patient journey including accurate and timely registration, discharge, appointment bookings, cashiering and any other enquiries such as insurance provider’s information for billing.
  • Provide chaperone assistance to doctors/nurses and prepare consultation documents.
  • Attend to any requests, emails, and phone enquiries.
  • Assist clinic manager in administrative duties.
  • Perform any other ad-hoc duties and responsibilities that may be assigned from time to time.

Requirements

  • Candidate must possess at least “O” Levels/Diploma.
  • Proficient in computer skills, handling multiple systems will be an advantage.
  • Team player with good communication and interpersonal skills. Ability to speak a second language will be an advantage.
  • Able to multitask and work in a fast-paced environment.
  • Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed. Prior experience in hospitality or service industries will be an advantage.
  • Be comfortable with working in inpatient wards if required.

Working schedule

  • Inpatient Wards: 5 days' work week (Monday to Friday 8am to 5pm or 11am to 8pm, Saturday 8am to 5pm), on 2 rotating shifts.
  • Bed Management Unit (BMU) and Urgent Care Centre (UCC): 5 days’ work week (Monday to Sunday, inclusive of Public Holidays), on 3 rotating shifts (Morning 7.30am to 3.30pm, afternoon 1.30pm to 9.30pm and midnight 9pm to 8am).

This is a 2-year contract role, subject to contract extension or permanent conversion based on satisfactory work performance.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

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