The posting
Workforce Performance Consultant (Contractual – 9 Months)
Help our client streamline daily operations through automation, including work order management, housekeeping, facility maintenance, surveys, employee scheduling, labour management, and time and attendance.
Job Description
- Understand customers’ business needs and requirements to recommend suitable software modules and ensure effective implementation.
- Lead client-side software implementation projects from planning and preparation through system launch and post-implementation follow-up.
- Deliver training to clients across different departments and roles, while gathering feedback to support customer satisfaction and product improvement.
- Conduct regular account reviews, monitor customer usage and service needs, and proactively identify and escalate at-risk accounts to the Account Management team. Job Requirements
- Possess at least 3+ years’ experience in Hotel Operations (Front Office, Guest Relations/Service Team or Housekeeping) and overall experience of 5 years or more.
- Familiarity with hotel software/technology systems.
- Knowledge of HRIS / Workforce Systems is preferred
- Possess good interpersonal communication skills
Lee Yit Foong Jasmine
+65 8911 0981
Reg No.: R22108682
EA License No.: 96C4864



