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Open nowPosted 6 days ago

Perm Customer Service Associate - Service Centre (Insurance, Office Hours) #BLM

MyCareersFuture94,028 open roles

Pay
SGD 4,000 – SGD 4,500 a month
Where
Central, Singapore
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Your applicationOpen nowPerm Customer Service Associate - Service Centre (Insurance, Office Hours) #BLMMyCareersFuture · Central, Singapore

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 6 days ago

The posting

Jobs Responsibilities

  • Attend to walk in customers and Financial Representatives, Insurance policy enquiries and servicing requests within established turnaround times.
  • Provide clear and professional assistance on policy related matters; follow up promptly on cases that cannot be resolved during the initial interaction.
  • Assess and handle customer feedback, appeals and minor complaints, coordinating with relevant stakeholders to achieve timely and appropriate resolution.
  • Maintain a high standard of frontline customer service while ensuring transactions and servicing activities comply with established procedures and regulatory requirements.
  • Support other customer touchpoints when required to ensure continuity of customer service.
  • Participate in service improvement projects and provide operational support across different Service Centres or customer touchpoints as assigned.

Job Requirements

  • Relevant experience in customer service, frontline servicing, contact centre or insurance operations would be advantageous.

Application Procedures

Interested candidates, please email your resume to:

Attention: Lynn Mak Ling Ling (CEI No. R1986990)

[email protected]

Recruit Express Pte Ltd (EA No. 99C4599)

We regret that only shortlisted candidates will be notified.

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