The posting
PRIVATE FACIAL PLASTIC SURGERY & AESTHETIC PRACTICE · SINGAPORE
Clinic Nurse
Full-time · Private specialist practice · Clinical, aesthetic & patient-coordination role
Eligibility
This position is open only to Singapore Citizens/Permanent Residents and EP holders.
Applicants must have:
- At least 3 years of relevant working experience
- Previous experience in a private plastic surgery specialist practice
- Working experience with the Plato clinic management system
- Experience liaising with insurance companies, third-party administrators and hospital business offices
- Experience coordinating and booking patients for procedures or surgery at private hospitals and/or day surgery facilities
These are essential requirements for the role.
About the practice
We are establishing a specialist private practice focused on facial plastic surgery, aesthetic surgery and non-surgical facial rejuvenation.
The practice is designed around a highly coordinated patient journey, from the initial enquiry and consultation through clinical photography, insurance approval, surgical planning, hospital admission, surgery and post-operative follow-up.
We are building a small, capable team in which people communicate well, help one another and take ownership rather than work within rigid departmental boundaries.
We aim to provide patients with a highly professional, discreet and personalised experience while maintaining excellent clinical, administrative and safety standards.
The role
We are seeking an experienced, energetic and highly organised Clinic Nurse with strong private-practice experience.
The successful candidate will have an important role throughout the patient's journey, supporting consultations, aesthetic treatments, procedures, surgery coordination and post-operative care while helping ensure that the clinical and administrative aspects of the practice run smoothly.
This is not a narrowly defined nursing position. The successful candidate should be comfortable combining clinical nursing, patient coordination, insurance administration, hospital liaison and day-to-day clinic operations.
The right person will be warm with patients, digitally confident, meticulous, adaptable and resourceful — someone who notices what needs to be done, takes initiative and follows tasks through without constant supervision.
Key Responsibilities
Clinical & patient support
- Prepare consultation and treatment rooms, patients, documentation and required equipment before clinics and procedures
- Assist the surgeon during consultations, minor procedures and aesthetic treatments within the appropriate nursing scope
- Provide pre-operative and post-operative nursing support
- Perform wound care, dressing changes and other appropriate post-operative nursing procedures
- Assist with suture removal and post-operative reviews where clinically appropriate
- Take standardised clinical photographs and maintain organised before-and-after image records with appropriate consent and privacy safeguards
- Provide patients with approved pre-operative, procedure and aftercare information
- Support chaperoning, room turnover, infection-control procedures and safe handling of clinical supplies
- Identify and track outstanding clinical actions, investigations, results and patient queries so that important follow-up is not missed
- Maintain accurate and contemporaneous clinical documentation
Surgical & patient coordination
- Coordinate consultations, aesthetic treatments, procedures and surgical follow-up appointments
- Support the complete surgical pathway from initial decision for surgery through post-operative review
- Coordinate pre-operative investigations, medical clearances and other requirements before surgery
- Arrange and confirm operating theatre and procedure bookings with private hospitals and day surgery facilities
- Liaise with hospital admissions teams, operating theatres, business offices, anaesthetists and other healthcare professionals
- Ensure that necessary clinical documents, consent forms, investigations and administrative requirements are available before surgery
- Coordinate hospital admission and discharge arrangements where required
- Arrange appropriate post-operative appointments and patient follow-up
- Communicate promptly and professionally with patients by telephone, WhatsApp, messaging platforms and email
- Help provide a discreet, reassuring and efficient experience for patients and accompanying family members
Insurance & financial administration
A significant part of this role involves dealing with insurers and coordinating insured surgical patients.
Responsibilities include:
- Preparing and following up Letters of Guarantee (LOGs)
- Managing insurance pre-authorisation and pre-certification requests
- Liaising with insurance companies, third-party administrators and hospital business offices
- Coordinating requests for medical reports, clinical information and supporting documentation
- Following up outstanding insurer queries and approvals
- Assisting with procedure information, quotations, estimates and claims-related documentation
- Ensuring approved procedures, hospital arrangements and administrative requirements are aligned before surgery
- Maintaining organised records of insurance submissions, correspondence, approvals and outstanding actions
- Escalating delays or problems promptly so that patient treatment is not unnecessarily disrupted
Previous hands-on experience handling insurance approvals and LOG processes in Singapore private healthcare is essential.
Plato & digital clinic systems
The successful candidate must have previous working experience with Plato.
Responsibilities will include:
- Maintaining accurate patient records within Plato
- Appointment and procedure scheduling
- Updating patient demographics and administrative records
- Recording and tracking relevant clinical and administrative information
- Coordinating documentation associated with insurance and hospital bookings
- Supporting billing, receipts and related clinic workflows where required
- Ensuring patient information is complete, accurate and appropriately maintained
The candidate should also be comfortable using:
- Email and messaging systems
- Shared calendars
- Digital task-management systems
- Electronic documentation
- Cloud-based administrative systems
- CRM or patient-management platforms
- AI-enabled productivity and administrative tools where appropriate
Clinic operations & aesthetics
- Maintain consultation and treatment-room readiness
- Prepare surgical, procedure and aesthetic consumables
- Monitor clinical consumables, medications and product stock
- Monitor expiry dates and assist with stock ordering and inventory control
- Perform routine equipment and room-readiness checks
- Support clinical photography and patient documentation workflows
- Handle patient information, photographs and communications confidentially and in accordance with applicable privacy requirements
- Assist with clinic checklists, SOPs and workflow development
- Identify opportunities to improve efficiency, patient experience and administrative processes
- Support the implementation of new services and systems as the practice grows
- Assist with reception, concierge and other team responsibilities when necessary rather than working within a narrow job boundary
Requirements
Essential
Applicants must meet all of the following requirements:
- Singapore Citizen or Permanent Resident
- Registered with the Singapore Nursing Board
- At least 3 years of relevant nursing experience
- Previous experience working in a private specialist plastic surgery and aesthetic clinic
- Previous working experience with the Plato clinic management system
- Hands-on experience dealing with insurance companies and third-party administrators
- Experience preparing and following up LOGs, pre-authorisations and insurance documentation
- Experience liaising with private hospitals and/or day surgery facilities
- Experience coordinating and booking patients for surgery or procedures
- Strong understanding of the administrative requirements surrounding elective surgical patients
- Excellent patient communication skills and a warm, professional and reassuring manner
- Strong organisational skills and attention to detail
- Demonstrated ability to follow multiple outstanding tasks through to completion
- Able to multitask, prioritise and remain composed in a busy patient-facing environment
- Proactive and resourceful, with initiative and a strong sense of responsibility
- Comfortable with computers, digital communication and clinic-management systems
- Genuinely collaborative and willing to share responsibilities with colleagues
- Good written and spoken English
- Appropriate discretion when handling sensitive and confidential patient information
Highly desirable
Preference will be given to candidates with additional experience in:
- Facial plastic surgery
- Plastic or cosmetic surgery
- Aesthetic medicine
- Dermatology
- Surgical specialist practice
- Peri-operative or post-operative patient care
- Wound care and dressing management
- Clinical photography
- Premium private healthcare
- Integrated Shield Plan and private insurance processes
- Coordination of surgery across multiple private hospitals or day surgery facilities
- CRM and patient-conversion workflows
- AI-enabled productivity, communication, administrative or healthcare workflow tools
Fluency in a commonly spoken local language would be an advantage.
The qualities we value
Patient-centred
Warm, discreet and attentive to the patient's experience from their first contact with the practice through surgery and recovery.
Go-getter
Takes initiative, identifies what needs to be done and follows through without needing constant direction.
Meticulous
Pays close attention to documentation, insurance requirements, hospital bookings, patient instructions and outstanding follow-up.
Adaptable
Comfortable when priorities, systems and responsibilities evolve as the practice grows.
Team-minded
Shares work, supports colleagues and understands that a small specialist practice functions best when people work collaboratively rather than in silos.
Accountable
Takes ownership of tasks and ensures they are completed rather than simply passed on.
What we offer
Working hours: Monday–Friday, 8.30am–5.30pm Saturday, 8.30am–1.00pm
Saturday rostering may move to an alternate or rotating model as the team expands.
We offer:
- An attractive remuneration package commensurate with qualifications, relevant experience and demonstrated capabilities
- A modern specialist facial plastic surgery and aesthetic practice
- Close involvement in the complete surgical patient journey
- Direct access to clinical decision-making
- Exposure to facial plastic surgery, aesthetic procedures and post-operative care
- A small team where initiative, reliability and excellent patient care are recognised
- Opportunities to broaden skills across surgery coordination, aesthetics, insurance and private-practice operations
- Supported learning and professional development as the practice grows
- The opportunity to play an important role in developing the systems and culture of a new specialist practice
To apply
Email: [email protected] WhatsApp: +65 9241 5822
Please send your CV together with a short introduction covering:
- Your total years of relevant experience
- Your private-practice experience
- Your experience using Plato
- Your experience with insurance companies, LOGs and pre-authorisations
- Your experience coordinating private hospital or day-surgery bookings
- Your surgical or aesthetic clinic experience
- Your current and expected salary
- Your current notice period and earliest availability
Please apply only if you meet the essential eligibility and experience requirements stated above.
All applications will be treated in strict confidence. Only shortlisted candidates will be contacted for interview.
