The posting
- Responsible for the handling and safekeeping of guests’ luggage on arrival and departure, the delivery of messages and parcels for in-house guests, and storage of guests’ belongings.
- To welcome guests from driveway to Reception for check-in, and to direct guests to their room when necessary.
- To provide accurate information/assistance to guests’ enquiries/requests.
- Ensure that all incoming and outgoing luggage are efficiently and promptly handled according to SOP.
- Assists in loading and unloading luggage to and from vehicles.
- Keep the lobby furniture in its proper place, cleans ashtrays when necessary, remove litter and newspapers
- To deliver packages, incoming faxes, messages to guestrooms as well as internal department efficiently.
- Co-ordinates with Front Office for transferring of luggage from rooms, control room keys to avoid skippers and unsettled bills before releasing any luggage.
- Ensures that the driveway is clear and all vehicles stop or park in designated lots.



