Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 13 days ago

Principal AI Specialist - Customer Success

MyCareersFuture94,028 open roles

Pay
SGD 13,000 – SGD 20,000 a Monthly
Where
Central, Singapore
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowPrincipal AI Specialist - Customer SuccessMyCareersFuture · Central, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 13 days ago

The posting

The AI Specialist, Customer Success role is a dynamic customer advisory role responsible for getting customers to business outcomes as fast as possible using our cutting-edge Zendesk AI solutions.The overarching objective of the AI Specialist, Customer Success is to ensure Zendesk customers realize business value and outcomes from their investment in Zendesk’s Advanced AI Agents. This role will work across a customer’s organization, from a CXO-level down to senior customer experience leaders, administrators running Zendesk solutions as well as ProdDev teams. When our customers realize value and succeed, Zendesk succeeds.

The AI Specialist, Customer Success is a specialist function and key enabler of our customers’ success and Zendesk’s company growth aspirations, with AI being the key driver.To achieve these goals, the mission of the AI Specialist team will be to:

  • Drive AI adoption through outcome-driven engagement throughout the customer’s journey and by being a product expert using Zendesk’s Advanced AI Agents
  • Be the AI specialist partner in Success for the Customer Success organisation, functioning as an internal business partner and driving AI adoption into overall success planning
  • Work hand in hand with Customer Success, Professional Services and ProdDev to ensure customers are realising value with AI

JOB RESPONSIBILITIES

  • Overarching objectives of the role include the following: Proactive customer health management through intentional, outcome-driven customer engagement Collaborating closely with Zendesk customers and colleagues, particularly Zendesk Customer Success Managers, to accelerate AI adoption and customer value realization Cultivating, strengthening, and accelerating growth of Zendesk customer relationships
  • To deliver on those three overarching objectives, AI Specialists, Customer Success will:Be a product expert and develop a comprehensive understanding of how Zendesk’s Advanced AI Agents can be used to create value for customer service teams and in Zendesk CRM, how Zendesk’s AI Agents complement and interact with other products in Zendesk’s suite.
  • Deliver a world-class customer experience anchored on getting our Zendesk customers to value as quickly as possible — Partner with Professional Services by engaging in customer onboarding by helping to define objectives, project scope and minimizing time-to-value. Ensure continued engagement after launch.
  • Drive, enable and remove obstacles to adoption of Zendesk’s Advanced AI Agents — Keep engagement high through recurring outcome-driven engagement, committing to mutual Success Plans with each customer, outlining strategic goals, mutual initiatives, what measured success looks like, and a roadmap of future projects to drive solution sophistication, maximize value and secure renewal.
  • Tirelessly advocate for the Zendesk customer across the ecosystem, including bringing prioritized & data-driven customer feedback and insight back into the Zendesk product development team.
  • Deliver a heightened customer experience through proactive engagement and communication with the customer, both written and verbal. Provide prescriptive best practices, resources, expertise and continuously link customer adoption to quantified/qualified customer value & business outcomes.
  • Develop strong relationships with customer leaders at all levels of an organization – from CIO and business leaders to IT experts, professionals and architects
  • In addition to core customer-facing responsibilities above, AI Specialists, Customer Success must also be able to:Forge tight relationships with the rest of the Zendesk customer account team — including customer success, sales, support and professional services. Provide regular internal reporting on automation, product adoption, and account health KPIs, and develop strategies to improve them. Uncover and qualify expansion opportunities and work closely with Account Executives on closing them.
  • Understand all aspects of overall customer health and know how to proactively manage health – Work closely with the account’s Customer Success Manager to understand overall success plan status, relationship strength, product adoption/usage/currency, level of engagement, NPS and customer experience-metrics
  • Learn and understand new software solutions in the customer experience space, particularly those leveraging AI. Previous experience in the customer experience space ideal.
  • Be able to liaise with technical teams, both internally and externally, including testing and providing feedback on beta features, troubleshooting technical challenges (i.e. product, CRM integrations, APIs) and collaborating with Product to implement fixes.
  • Track all engagement and touchpoints with accounts and provide continuous, unbiased intelligence on the status of customer’s overall health.

QUALIFICATIONS

  • Must have a minimum of 12+ years of related experience in Customer Success / Experience
  • Previous experience in customer success roles in enterprise technology / SaaS — either customer success management, professional services/consulting or technical account management.
  • Track record of learning new technology/software solutions and linking software solutions to common customer use cases, product adoption maturity/frameworks, and, ultimately, business value and outcomes for customers.
  • Experience in supporting and driving adoption of AI-powered solutions in customer-facing roles is a plus
  • Ability to explain and demonstrate the business value of AI to both technical and non-technical stakeholders
  • Proven ability to multi-task and perform program/project management activities to ensure multiple customers are progressing against success plans and outcomes.
  • Strong interpersonal skills, with the ability to influence at multiple levels (e.g., CXO to Director to Administrator) across the customer’s organization and across multiple functions (e.g., Sales, Professional Services, Customer Support, Product Management and Engineering) within Zendesk.
  • Bachelor degree in computer science, information sciences & technology, engineering or business is a plus.
  • Financial acumen and the ability to do foundational quantitative analysis and forecasting.
  • Previous experience leveraging leading customer success tools (e.g., Gainsight, etc.) as an integral part of a daily routine engaging with your customers.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against MyCareersFuture's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on MyCareersFuture's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    MyCareersFuture's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.