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Open nowPosted 23 days ago

Product Delivery Officer (1 Year Contract)

MyCareersFuture94,028 open roles

Pay
SGD 4,000 – SGD 5,000 a month
Where
West, Singapore
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Your applicationOpen nowProduct Delivery Officer (1 Year Contract)MyCareersFuture · West, Singapore

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  5. 33.7%30 days
This job: posted 23 days ago

The posting

In this role, you will be working on the product delivery function of the New Business / Policy Services team. You will report to the Product and Project Manager and be responsible for the smooth roll-out of new products. This includes covering the New Business/ Policy Services function and ensuring that new product roll-outs are defect-free and highly automated.

Job Description:

Work with the project workgroup in rolling out new products:

  • Represent New Business Admin/ Policy Services team in project meetings: - Understand new product features and how it can be operationalised. - Support in enhancements required to facilitate smooth operationalisation of new product features - Work with the project workgroup to negotiate system enhancements for highly automated processes.
  • Collaborate with internal New Business Admin/ Policy Services teams to develop and submit business requirements, ensuring operational needs are met.: - Analyse product features, make recommendations, and align with team and stakeholders on business requirements. - Finalise processes with New Business Admin/ Policy Services stakeholders.
  • Work with technology team on UAT test plans and UAT output review and sign off: - Provide UAT test scenarios to ensure that the end-to-end Policy Services journey are tested. - Perform thorough verification of the UAT test output to ensure defect-free roll outs. - Prepare and conduct training on the new products for New Business/ Policy Services teams
  • Monitor post implementation progress to ensure smooth product roll out: - Escalate system errors found to project team for resolution timely and collaborate with New Business/ Policy Services stakeholders on interim solution.
  • Document business/handling rules of products launched in the existing SOP/User guides.

Who we are looking for:

Competencies & Personal Traits

  • Keen learner and able to work independently
  • Customer-oriented, with good interpersonal and communication skills
  • Meticulous, able to process requests with accuracy and meet service standards
  • Problem solving skills
  • Proficient in MS Office
  • Possesses a digital mindset. Able to appreciate and apply digital tools to processes for efficiency.
  • Able to perform under tight timelines and pressure.

Experience

  • Knowledge on Life, ILP and term insurance plans.
  • Experienced in UAT testing
  • Knowledge across New Business/ Policy Services functions.
  • Experienced in product development/implementation processes
  • Experienced in digital submissions processes
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