Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 21 days ago

Product Operations Specialist

MyCareersFuture94,028 open roles

Pay
SGD 6,000 – SGD 12,000 a month
Where
Singapore
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowProduct Operations SpecialistMyCareersFuture · Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 21 days ago

The posting

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Co-Development Business Unit is looking for a Product Operations Specialist

This is a fixed term contract role. The engagement is 1 year

You will work in Singapore Government Agencies

Internal Code: A26326

The Family Life Group in Ministry of Social and Family Development (MSF) enables trusted, secure digital transactions for every citizen, parent and employer.

As a Product Operations Specialist, you’ll help ensure the integrity, reliability, and operational excellence of our suite of family and inter-generational products.

You’ll work at the intersection of operations and product, supporting the ongoing enhancements, bug fixes and incidents with co-sourced development teams and downstream or upstream agencies.

This role suits someone who thrives in a product-driven environment, enjoys connecting dots across teams, and communicates clearly and confidently in both technical and non-technical settings.

What will you do?

  • Partner with product managers, engineers, policy leads, partner agencies, system owners, and helpdesk teams to ensure operational readiness for new features, launches, agency engagements, documentation, testing, and post-launch support.
  • Triage, investigate, and coordinate resolution of production issues, including analysing user impact, reviewing data flows, checking logs or database records where appropriate, and working with technical teams to clarify root causes and remediation options within defined SLAs.
  • Manage the backlog of ProdOps issues, including issue logging, categorisation, impact assessment, prioritisation, follow-up with owners, and reporting of key trends or blockers to management, product and operations leads.
  • Scope, implement, and maintain dashboards to track helpdesk performance, production issue trends, backlog status, product-level risks, and operational metrics to support leadership reporting, prioritisation, and data-driven decisions.
  • Prepare clear documentation and submissions for operational approvals, including data patches, production fixes, risk acceptance, exception handling, and other matters requiring division Director or management endorsement.
  • Establish clear feedback loops between customer experience teams, helpdesk agents, product teams, technical teams, and policy stakeholders to improve issue resolution and ensure user insights drive continuous improvement.
  • Improve and maintain internal tools, workflows, and SOPs, including JIRA, escalation frameworks, ticket tagging or logging standards, issue playbooks, and operational governance processes.
  • Understand and map data flows, user journeys, dependencies, risks, and operational issues across systems, including identity records, data accuracy, and upstream or downstream system dependencies.
  • Maintain and ensure timely updates to product documentation is carried out by both product operations and engineering team.

What are we looking for?

  • 2 to 4 years of experience as a technical business analyst or product operations specialist in a tech or systems-driven environment.
  • Strong understanding of data flows, backend processes, databases, APIs, and system architecture, with comfort using SQL to investigate issues and support decisions.
  • Ability to break down complex systems into clear user journeys, operational steps, dependencies, risks, and improvement opportunities.
  • Experience triaging production issues, assessing user or operational impact, coordinating with technical teams, and tracking issues through to resolution.
  • Ability to manage issue backlogs in a structured way, including categorising issues, assessing severity and urgency, prioritising follow-up, and communicating trade-offs clearly.
  • Strong written and verbal communication skills, with the ability to translate technical concepts for both technical and non-technical stakeholders.
  • Structured, detail-oriented, and accountable, with strong documentation habits and follow-through.
  • Comfortable working cross-functionally with engineering, product, policy, frontline teams, and external partners.
  • Curious about backend systems, data integrity, system reliability, and how identity data flows across government platforms.
  • Collaborative and humble, with a strong sense of ownership.
  • Experience working on medium-scale products or in the public sector is a bonus

What do we offer in return?

Competitive Compensation: Market competitive salary and variable performance bonus aligned to your skills, impact, and contribution.

Benefits: Outpatient medical, specialist medical coverage and generous customisable flexi benefits, or flexi allowance; life and health insurance, thoughtful perks like special occasions “red packet” and CNY goodies, etc.

Employee Wellness: Support for your physical, mental, and overall well-being through year-round initiatives.

Growth & Development: Learning programmes, certification support, and a dedicated staff development budget. (We are a “SHRI 2025 Gold winner” in “Learning & Development; Coaching & Mentoring”)

Career Progression: Structured career pathways that enable you to grow along a technical/domain expert track or a leadership track.

Competency Framework: A structured and practical framework to support you to develop, perform, and succeed.

Flexible Work Arrangement: Staff may choose to work flexi-place, flexi-time, and flexi-load based on existing framework

Why you'll love working with us?

If you are looking for opportunities to collaborate with leading industry experts and be surrounded by highly motivated and talented peers, we welcome you to join us. We provide all employees with equal opportunities to grow and develop with us. We believe your success is our success.

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat.

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice ( ) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against MyCareersFuture's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on MyCareersFuture's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    MyCareersFuture's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.