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Open nowPosted 3 days ago

Production Support Analyst

MyCareersFuture94,028 open roles

Pay
SGD 2,500 – SGD 4,500 a month
Where
Central, Singapore
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Your applicationOpen nowProduction Support AnalystMyCareersFuture · Central, Singapore

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Early applications get read.

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Share of postings closed within
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  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 3 days ago

The posting

Experience: 3-5 Years Role: Production Support Analyst

Key Skills: Familiar with OS/400 system

Familiar with RPG, COBOL language

Have experience with Silverlake banking system is plus point.

Responsibilities:

  • To handle level 2 production support activities including review upcoming changes, resolve incident tickets, raise problem ticket, support system maintenance and document knowledge base to shift demand to level 1 production support etc.
  • To provide support during end of day batch run
  • To work with various stakeholders (i.e., incident management, level 2 (group) and level 3 production support, data centre operation, user operation, infrastructure support etc) to resolve major incident.
  • To work with various stakeholders (i.e., service automation, level 2 (group) and level 3 production support etc) to implement application monitoring, report and dashboard.

Requirements:

Must have: -

  • Bachelor’s degree of Computer Science or Engineering
  • Minimum 5 years of experience working in IT industry with relevant experience in technology solution or support service delivery in the banking/financial industry.
  • Good and assertive communicator in speaking & writing.
  • Good analytic and problem-solving skills
  • Able to work in a fast-paced, team-oriented environment and weekend / wee hours.
  • Experience in L2 or L3 production support

Good to have: -

  • Understanding of ITIL, SDLC
  • Knowledge on enterprise tools, i.e., MQ, Connect Direct, Control M etc.
  • Knowledge on monitoring, log analytics, automation tools, i.e. Geneos, Splunk, Ansible, Grafana, Elastic Search etc
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