The posting
COMPANY DESCRIPTION
Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.
Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.
RESPONSIBILITIES
- This position is for Office of Integrated Information Technology Services (IITS).
- Project Management & Execution:
- End-to-End Oversight: Manage the full project lifecycle from conceptualization and design to installation, testing, and commissioning (T&C) for Smart Classrooms, Meeting Rooms, and Auditoriums.
- Develop detailed project plans, scopes of work, schedule and budget estimates based on project requirements.
- Engagement with internal stakeholders to understand their requirements and translating them into technical specifications
- Vendor Management: Supervise external contractors and system integrators to ensure adherence to technical specifications, safety standards, and project timelines.
- Monitor and track project progress and activities and identify risks or delays early and implement corrective actions to keep projects on track
- Budgetary Control: Monitor project expenditures, evaluate vendor quotations, and ensure all installations are delivered within the approved budget.
- Coordinate procurement and invoicing activities
- Oversee system testing, commissioning, user training, and final project handoff
- Oversee the preparation and delivery of project documentation, including OMM manuals, as-built drawings, schematics and assets creation.
- Technical Design & Innovation:
- System Design: Develop technical blueprints for hybrid-ready environments, including the integration of LED walls, beamforming ceiling microphones, and prompter systems.
- Platform Integration: Ensure seamless interoperability between hardware and software platforms, specifically Zoom Rooms (for classrooms/events) and Microsoft Teams Rooms (MTR) for corporate spaces.
- User Experience (UX): Collaborate with academic and administrative stakeholders to ensure AV solutions are intuitive for faculty and staff.
- Quality Assurance & Compliance:
- Commissioning: Conduct rigorous User Acceptance Testing (UAT) to ensure audio clarity (Acoustics), visual fidelity, and stable hybrid connectivity.
- Documentation: Maintain comprehensive project records, including As-Built drawings, single-line diagrams (SLDs), and user manuals for the SMU knowledge base.
- Maintain and support the daily operation of University IT/AV equipment in classrooms, schools, library, and offices. Ensure the smooth operations of all IT-enabled equipment and related systems in all SMU's classrooms, laboratories and teaching spaces
- Assist Senior Assistant Director to gather requirements, coordinate and liaise with vendors as well as end-users to deliver new or enhanced systems. Establish and maintain client-user liaison.
- Lead the solution sourcing, experimentation, and evaluation, then providing recommendations and writing justification to enhance pedagogy in SMU.
- Lead in development and preparation of user documentation, client support procedures, and workflow and service level agreement.
- Work closely with Senior Assistant Director in managing the team's administration matters.
- Provide training to staff, faculty and students on the usage of AV equipment in the classrooms, meeting rooms, project rooms.
- Responsible for managing all assets deployed in classrooms and university teaching spaces
- Provide real-time technical support during classes, meetings, and events.
- Collaborate closely with academic staff, event organizers, and IT colleagues.
- Ensure compliance with university AV standards and IT policies.
- Any other duties assigned.
QUALIFICATIONS
- Diploma/Degree in Electronics, Electrical Engineering, AV Technology, IT, or a related field.
- Degree with at least 5 years of work experience or Diploma with at least 7 years of work experience.
- Relevant professional certifications (e.g., AVIXA, PMP, CTS) and experience working in a higher education environment are advantages.
- Proven track record in managing large-scale AV deployment projects
- Strong knowledge of AV signal flow, display systems, microphones, and speakers
- Familiarity HDMI/SDI, and AV over IP technologies
- Understanding of classroom AV integration, including lecture capture and hybrid setups
- Experience in operating, maintaining, and designing control systems (such as Crestron, Extron, QSC) would be an added advantage
- Soft Skills Excellent problem-solving skills under time-sensitive conditions. Strong interpersonal and communication skills. Customer-focused mindset with a professional and helpful attitude. Able to work independently and collaboratively in a fast-paced environment . Experience in managing vendors and contractors. The ability to translate complex technical concepts into clear instructions for non-technical users.
- Others Willingness to support rotating shifts and after-hours as required. Able to travel between campus buildings and external locations. Physically fit to handle AV equipment setup and transportation. Provide technical guidance and user support.
OTHER INFORMATION
#LI-XL1
Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.
Please note that your application will be sent to and reviewed by the direct employer - Singapore Management University
