The posting
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Public Area Supervisor, you'll lead a team of cleaners in maintaining exceptional standards of cleanliness, presentation, and safety throughout the hotel's public areas. You'll oversee daily cleaning operations, inspect work quality, and ensure all cleaning equipment is properly maintained and fully functional in accordance with Hilton's brand standards, policies, and procedures. By supporting your team, maintaining a welcoming environment, and ensuring every public space is spotless and guest-ready, you'll help create memorable first impressions and spread the light and warmth of hospitality every day.
Job Description & Requirements
As the Public Area Supervisor, you will be responsible for performing the following tasks to the highest standards:
- Distribute assignments to Public Area Attendants on duty.
- Inspect the entire public area in sequence.
- Ensure proper cleaning and vacuuming is carried out in the restaurant outlets, function rooms, lobbies and restrooms.
- Report any damage of carpet or furniture, etc. for immediate repairs and follow up on urgent repairs.
- Check that all equipment is functional, clean and properly stored.
- Check all restrooms frequently to keep up a hygienic standard.
- Ensure the cleanliness and hygiene of the corresponding areas and adequate staff are assigned to VIP functions.
- Check the backstairs to assure that cleanliness is maintained.
- Train and supervise employees on the proper use of chemicals.
- Ensure that flowers and plants are in good condition, acting according to procedures when there are issues and informing the suppliers to change them when needed.
- Ensure that the Public Area’s storeroom is clean, chemicals and tools are prepared well.
- Check Public Area team members’ grooming, personal hygiene and appearance.
- Assist with the preparation of team members’ duty rosters.
- Assist with team members’ trainings and development, supervising their performance.
- Record the daily attendance of public area’s team members.
- Maintain good communication with other departments.
- Deliver high quality service to guests.
- Ensure effective cost control.
- Adhere to hotel cleaning and maintenance programs and keep your work area clean.
- Carry out any other reasonable duties and responsibilities as assigned.
- Adhere by the hotel’s policies and procedures, Hilton code of business conduct and the hotel’s team member handbook, security and emergency policies and procedures.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
- Minimum of 2 years as a Public Area Attendant or 1 year as a Public Area Supervisor in the Housekeeping department.
- English literate to meet business needs.
- Good knowledge of public area operations.
- Effectively understand and utilize resources.
- Able to lead and guide a small group of subordinates.
- Good knowledge in using chemicals and cleaning machines.
- Physically fit, able to work long hours and have good eyesight.
- Able to supervise others well and possess good communication skills.
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
