The posting
Job Summary
The Quality Assurance Officer is responsible for maintaining the factory’s food-safety and quality-management systems. The role ensures that chicken and poultry products comply with company standards, customer specifications and applicable regulatory requirements.
Key Responsibilities
- Develop, implement and maintain food-safety and quality procedures.
- Maintain HACCP, GMP, sanitation, traceability and other quality-management programmes.
- Review quality records, production documents and monitoring results.
- Verify that critical control points and operational controls are properly monitored.
- Conduct internal audits of production, storage, hygiene and documentation practices.
- Ensure raw materials, finished products and packaging meet approved specifications.
- Review microbiological, chemical and product-testing results.
- Investigate customer complaints, product defects and food-safety incidents.
- Conduct root-cause analysis and coordinate corrective and preventive actions.
- Manage non-conforming products, including isolation, investigation and disposal approval.
- Coordinate product traceability exercises, mock recalls and actual recalls when required.
- Prepare for customer, certification and regulatory audits.
- Follow up on audit findings and ensure corrective actions are completed on time.
- Review supplier performance and support supplier approval assessments.
- Maintain controlled documents, specifications, procedures and quality records.
- Provide food-safety, hygiene and quality training to employees.
- Monitor changes in customer, certification and regulatory requirements.
- Work closely with QC, production, maintenance, warehouse and management teams.
- Report significant food-safety or compliance risks to management immediately.
- Perform other quality-assurance duties assigned by the QA Manager.
Requirements
- Diploma or degree in Food Science, Food Technology, Microbiology, Quality Management or a related field.
- Experience in quality assurance within a poultry or food-processing factory is preferred.
- Knowledge of HACCP, GMP, sanitation, traceability and food-safety management systems.
- Familiarity with poultry-processing operations and cold-chain requirements is an advantage.
- Good auditing, investigation and problem-solving skills.
- Strong documentation and report-writing abilities.
- Able to communicate effectively with employees, auditors, customers and regulatory officers.
- Detail-oriented, responsible and able to work independently.
- Willing to enter cold, wet and production environments when required.



