The posting
Manage QA activities to support both internal (supply chain) & external (supplier/customer) stakeholders
Principal Duties and Responsibilities:
- Drive Customer Quality Communication and Satisfaction
- Proactively develop plans with Suppliers and Internal Teams to promote Quality, Operations, Process and product improvements for customers.
- Derive and own the voice of the customer regarding Product, Process, and Quality systems and drive improvement projects within the company / Supplier.
- Manage Suppliers and Internal Teams to follow up Quality-related Process/ Product Change Notification to customers.
- Respond to Customer Issues Regarding Product Quality and Quality Systems
- Participate in investigation and resolution of product and non-product feedback from customers, to ensure accountability towards quality report management.
- Prepare, follow up, and update corrective action reports to meet the objective of customer feedback.
- Participate in customer site visits and customer on-site audits.
- ssist in reviewing customer specifications to ensure consistency with information provided by internal and external stakeholders.
- Prepare data analysis and trend reviews with both external (Customer and Supplier) and internal stakeholder, when required.
- Quality Assurance - Product Release
- Quality Assurance gate for Material (Traded & Production) routine release with our enterprise system.
- Quality Assurance gate for Releasing/blocking of materials on functional activities like Non-Conformance Management and Inventory transfer.
- Non-Conformance Material Review (NCMR) Management
- Participate in Block/Stock meeting on behalf of the Quality Assurance Department.
- Provide disposition direction on material under NCMR.
- Periodically update and manage the status of Non-Conformance Management Review, for closure.
Performs other duties as assigned by the Quality Manager.
Minimum Educational (Formal Training, Languages, Abilities) and Experience Requirements:
- Diploma/Advanced Diploma in Engineering related discipline (Quality, Chemical, Manufacturing)
- Experience in Manufacturing/Supplier management is preferred.
- Fresh graduate with strong interest & good attitude is also strongly encouraged to apply
- Salary and position will be commensurate with experiences.
Other Requirements:
- Ability to communicate in Mandarin due to demographics of supplier/customer.



