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Open nowPosted 7 days ago

Raffles Hotel Singapore - Raffles Service Agent / Executive (Reservations)

MyCareersFuture94,028 open roles

Pay
SGD 3,000 – SGD 3,400 a month
Where
Central, Singapore
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Your applicationOpen nowRaffles Hotel Singapore - Raffles Service Agent / Executive (Reservations)MyCareersFuture · Central, Singapore

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  2. 3.4%3 days
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  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 7 days ago

The posting

The Raffles Service Agent / Executive delivers friendly and professional service that meets guest’s reservation experience expectations prior to their arrival.

Primary Responsibilities

Delivers Friendly and Professional Service

  • Ensures smooth operation of Raffles Service department by attending to incoming calls, fax and emails that are pertaining to room reservation.
  • Obtains all the necessary information to complete a room reservation in the Opera system, i.e. stay dates, flight details, rates, special requests and reservation notes.
  • Completes the reservation process by combining all reservation details (including any Food and Beverage or Spa arrangements) and sending a confirmation to the guest.

Focuses on Guest Experience

  • Supports guest’s decision to proceed with the reservation by providing accurate information on the price, room type, availability and the amenities.
  • Is well versed with the preference of the regular guests and provide them with the consistent service anticipating their needs in advance.

Involvement in Wider Job Function Actions/Relationships

  • Supports the Raffles Service colleagues to achieve upsell goals in various revenue streams.
  • Coordinates with other departments (Front Office, Concierge, Food and Beverage, Raffles Spa, Housekeeping and Butler) on the guest’s needs and requirements.
  • Works closely with Revenue department to be aware of the occupancy of the hotel (i.e. sold out dates, blackout dates and the need periods).
  • Advises Raffles Service Manager of any deviations in rate applications or reservations arrangement.
  • Maintains an accurate and updated filing system of all correspondence.
  • Is familiar with hotel’s credit policies and handles billing instructions correctly.
  • Performs clerical and administrative duties.
  • Adheres to Raffles Hotel Singapore and Room Reservations department standard operating procedures, guidelines and grooming standards.
  • Supports hotel's CSR and sustainability efforts.
  • Ensures service standards and individual performance are aligned with Accor Hotels Values.
  • Performs any other duties and responsibilities that may be assigned.

Candidate Profile

  • Minimum tertiary education or equivalent.
  • Knowledge of and experience of relevant software applications – spreadsheets, word processing and database management.
  • Minimum 1 to 2 years of relevant experience in the hotel industry.
  • Required to work on weekends, public holidays and rotating shift.
  • Strong interpersonal skills with ability to communicate with all levels of colleagues.
  • Service-oriented with an eye for details.
  • Ability to work effectively and contribute to the team.

Benefits of Joining Raffles Hotel Singapore

  • 5-day Work Week.
  • Duty Meals are provided.
  • Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
  • Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
  • Medical and Wellness Benefit.
  • Comprehensive Insurance Coverage.
  • Local/Overseas Career Development & Growth Opportunities.
  • Holistic Learning and Development Opportunities.
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