The posting
About the role
The Hostel Receptionist is the first point of contact for our guests. You will create a warm, welcoming atmosphere for travellers from around the world, manage check-ins and check-outs, handle bookings and enquiries, and keep the front desk running smoothly and safely.
Key responsibilities
- Greet guests warmly and carry out check-in and check-out efficiently, including ID verification and payment handling
- Manage reservations through the booking system and online platforms (e.g. Agoda, Booking.com), and keep availability up to date
- Answer enquiries by phone, email, and in person; provide information about the hostel, facilities, and local area
- Allocation of beds and rooms
- Handle cash, card payments, and end-of-shift cash reconciliation accurately
- Resolve guest complaints and issues calmly and professionally, escalating to the manager when needed
- Enforce hostel rules, including quiet hours, security, and house policies
- Monitor common areas and respond appropriately to safety or security concerns, following emergency procedures
- Coordinate cleaning schedule with housekeeping team on a weekly basis
- Maintaining of basic cleanliness in the hostel from time to time
About you
- Previous experience in reception, hospitality, or customer service (hostel experience is a plus)
- Excellent spoken and written English; additional languages are an advantage
- Friendly, approachable, and patient, with strong interpersonal skills
- Comfortable using computers, booking systems, and online platforms
- Good organization, attention to detail, and ability to multitask under pressure
- Honest and reliable with cash handling and guest information
- Flexibility to work shifts, including nights, weekends, and public holidays
Nice to Have
- Knowledge of property management software (e.g.Cloudbeds)
- First aid certification
- Local knowledge and a passion for travel and meeting people
Benefits
- Competitive Salary
- A fun, international, and supportive team environment
- Training and opportunities to grow within the team



