Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted today

Regional Service Delivery Manager (Luxury Retail | Contract).

MyCareersFuture94,028 open roles

Pay
SGD 8,000 – SGD 10,000 a month
Where
Central, Singapore
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowRegional Service Delivery Manager (Luxury Retail | Contract).MyCareersFuture · Central, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.9%7 days
  4. 14.2%14 days
  5. 34.1%30 days
This job: posted today

The posting

Overview

This position is a stakeholder facing role, oversees a number of key functions within the Service Delivery Operations on regional level at client office in Singapore and to ensure that Service Desk operation and Onsite Support processes are in place to meet client's retail business needs and expectations.

The role requires ability to multi-task with many activities occurring simultaneously, which requires excellent leadership, time management and prioritization skills. A typical day for a Regional Service Delivery Manager will be a combination of planned activities, operational monitoring, and involvement in escalations and process exceptions.

Responsibilities

  • Achieve highest level of service support to the Customer office/retail operations;
  • Proactive approach to bring the customer's Regional Service Desk services to next generation level;
  • Strong sense of current and future technology, for the continuous Service Desk model optimization;
  • Oversee a supporting team including Regional Service Desk in Malaysia, in-country SDMs and dedicated onsite engineers at client sites in APAC region;
  • Owner of the Incident, Request and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required;
  • Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed;
  • Be accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans;
  • Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner;
  • Prepare reports, analyze data to identify trends and areas for improvement, and produce accurate management reporting on IT Service performance.
  • Drive internal and third-party service review meetings covering performance, service improvements, quality and processes;
  • Any other ad-hoc tasks when required by the Senior Management

Requirements

  • Bachelor degree in Information Technology or related disciplines;
  • Excellent communication and interpersonal skills, including reporting and presentation skills;
  • Proven track record in managerial grade, 2+ years of team management (managing a team with at least 20 staffs);
  • Excellent written and spoken in English and Mandarin to deal with Chinese stakeholders
  • Proactive, excellent leadership skills, self-motivated and able to take ownership;
  • Experienced Service Management professional;
  • Good knowledge of ITIL disciplines;
  • Willingness to support and mentor junior staff;
  • Able to work under pressure and meet deadlines;
  • Experiences in supporting regional customers is an advantage

Other Information 1 Year contract, convertible/ renewable

GMP Recruitment Services (S) Pte Ltd | EA License: 09C3051 | EA Personnel: Jaremy Ong | Registration No: R1876766

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltds PDPA and e2is PDPA.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against MyCareersFuture's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on MyCareersFuture's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    MyCareersFuture's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.