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Open nowPosted today

Relation Manager

MyCareersFuture94,028 open roles

Pay
SGD 4,000 – SGD 7,800 a month
Where
Central, Singapore
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Your applicationOpen nowRelation ManagerMyCareersFuture · Central, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.9%7 days
  4. 14.2%14 days
  5. 34.1%30 days
This job: posted today

The posting

Job Opening: Guest Relations Manager

We are seeking a dedicated, charismatic, and experienced Guest Relations Manager to lead our front-of-house and guest services operations. In this role, you will serve as the primary ambassador of our brand, ensuring that every guest receives exceptional, personalized service and experiences a seamless stay or visit from arrival to departure.

Key Responsibilities

  • Guest Experience Leadership: Oversee daily guest relations operations, greeting VIPs, handling special requests, and ensuring high standards of hospitality and customer satisfaction.
  • Issue Resolution: Act as the primary point of contact for resolving complex guest complaints or escalations promptly, professionally, and effectively.
  • Team Management & Training: Lead, mentor, and schedule the guest relations and front-of-house team; conduct ongoing training on service excellence, brand standards, and hospitality trends.
  • Cross-Departmental Collaboration: Work closely with Front Desk, Housekeeping, Food & Beverage, and Event Management teams to align operations and guarantee smooth service delivery for all guests.
  • Feedback Analysis: Monitor guest reviews (online and in-house feedback), analyze satisfaction metrics, and implement service recovery or quality improvement initiatives.
  • VIP & Special Event Coordination: Oversee arrangements for high-profile guests, VIP arrivals, loyalty program members, and special events or celebrations.

Qualifications & Requirements

  • Experience: Minimum of 3 - 5 years of progressive experience in guest relations, front office, or hospitality management within a luxury hotel, resort, or premium service environment.
  • Leadership Skills: Proven track record of leading, inspiring, and managing diverse teams to deliver top-tier service.
  • Communication & Interpersonal Excellence: Exceptional verbal and written communication skills, exceptional emotional intelligence, and a natural ability to connect with people from diverse backgrounds.
  • Problem-Solving & Grace Under Pressure: Ability to make sound, independent decisions and remain calm and professional in fast-paced or high-stress situations.
  • Technical Proficiency: Familiarity with Hotel Property Management Systems (PMS) or CRM tools and standard office software.
  • Flexibility: Willingness to work a flexible schedule, including weekends, holidays, and rotating shifts as required by industry operations.
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One press. We do the rest.

  1. A CV for this posting

    Written against MyCareersFuture's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on MyCareersFuture's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    MyCareersFuture's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

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