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Open nowPosted 2 days ago

Remote Support Engineer (Application Support)

MyCareersFuture94,028 open roles

Pay
SGD 3,000 – SGD 4,500 a month
Where
Singapore
Work mode
Remote
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Your applicationOpen nowRemote Support Engineer (Application Support)MyCareersFuture · Singapore

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.9%7 days
  4. 14.2%14 days
  5. 34.1%30 days
This job: posted 2 days ago

The posting

Company Overview

Telistar is a One-Stop End-to-End Service Solutions Provider specializing in tailored solutions for service-centric organizations to enhance profitability, productivity, efficiency, and control. We empower clients to achieve strategic business goals with adaptable service delivery.

Job Summary

Provide first-line remote technical support by resolving customer issues within a modality, ensuring compliance and customer satisfaction while collaborating with teams and escalating complex problems for resolution.

Responsibilities

  • Resolve a wide range of technical issues remotely within a modality using expert troubleshooting to ensure customer satisfaction
  • Register, prioritize, and document customer service requests across multiple channels in the service management system for efficient resolution and follow-up
  • Record detailed service activities including diagnostics, troubleshooting steps, resolutions, and case statuses to support case management and future reference
  • Escalate complex technical issues with comprehensive troubleshooting details to senior engineers or management for timely resolution
  • Communicate proposed solutions and actions clearly to customers, ensuring transparency and adherence to regulatory guidelines
  • Participate in advanced training and continuous learning to enhance technical knowledge and resolve complex modality issues
  • Collaborate with cross-functional teams by sharing technical insights and best practices to improve service delivery and customer satisfaction
  • Manage and resolve customer issues under direct supervision, applying technical judgment and seeking guidance for non-routine challenges
  • Build stable working relationships internally by exchanging information with colleagues, supervisors, and project leaders to support team goals
  • Perform any ad hoc duties assigned by the team lead

Preferred competencies and qualifications

  • Knowledge of regulatory compliance standards relevant to technical support
  • Ability to analyze and interpret data to inform troubleshooting and service improvements
  • Conduct root cause analysis (RCA) to identify underlying issues and recommend solutions
  • Proficient in troubleshooting technical problems within service operations
  • Skilled in preparing and maintaining technical documentation
  • Strong customer service orientation to enhance client experience
  • Experience in monitoring and reporting key performance indicators (KPIs)
  • Familiarity with product installation processes
  • Ability to perform product repair and maintenance tasks
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