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Open nowPosted 6 days ago

Reservations Agent/Officer

MyCareersFuture94,028 open roles

Pay
SGD 2,200 – SGD 2,400 a month
Where
Central, Singapore
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Your applicationOpen nowReservations Agent/OfficerMyCareersFuture · Central, Singapore
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The clock on this job

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7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 6 days ago

The posting

Job Responsibility Reservations/OTS Agent/Officer:

  • Responsible for handling telephone enquiries, accepting reservations and subsequently inputting it into the system.
  • Report directly to the Reservations Manager
  • Be well versed in Resavison
  • Work closely with all Front Office and Sales & Marketing providing lead advice and constant "feedback" concerning both enquiries and firm reservations
  • Maintain a professional and friendly attitude while liaising with guests and clients both in person and on the telephone.
  • Provide efficient and courteous telephone service to guests and callers so as to upkeep the service standards of Sofitel.
  • Responsible to ensure that all information relating to a reservation is keyed correctly into the system and is of highest accuracy with errors kept to an absolute minimum.
  • Offer appropriate room types, price inclusions, upsell and handle price objections.
  • Responsible for ensuring that all daily tasks is completed diligently
  • Responsible for providing all telephone inquiries with concise information concerning the services and facilities provided by the Hotel.
  • Take note of the reservation status to sell available rooms.
  • To be well informed in all F&B Promotions
  • Taking In Room Dining Orders and actively upselling

Position Requirements:

  • Able to work shifts
  • Ability to communicate in English effectively.
  • Good interpersonal and guest interaction skills.
  • Meticulous and has an eye for detail.
  • Good organizational and administrative skills.
  • Knowledge of OPERA software is preferred.
  • Service-oriented.
  • Desire and ability to train and develop ambassador.
  • Maintain awareness of industry trends.
  • Initiate contacts and establishes rapport easily.
  • Assert point of view directly yet tactfully.
  • Organise time and work efficiently.
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