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Open nowPosted yesterday

Reservations Officer (Hotel)

MyCareersFuture96,520 open roles

Pay
SGD 2,600 – SGD 3,000 a month
Where
Central, Singapore
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Your applicationOpen nowReservations Officer (Hotel)MyCareersFuture · Central, Singapore

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The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market. MyCareersFuture postings stay open a median of 4 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.8%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.2%30 days
This job: posted yesterday

MyCareersFuture median: 4 days open

The posting

Job Summary

Reporting to the Reservations Manager, the incumbent shall ensure that all reservation enquiries are handled in a prompt, efficient and courteous manner, to maximise bookings and assist in the duties of the Reservations Department.

RESPONSIBILITIES

  • Maintain current knowledge of hotel room rates, promotions, and facilities to provide accurate information to guests and optimise booking opportunities
  • Deliver excellent telephone etiquette and customer service aligned with Dorsett Singapore’s standards and procedures
  • Process all reservation requests received via phone, email and other channels accurately and promptly to secure bookings
  • Record reservations with complete and clear information following established procedures and input data accurately into the reservation system
  • Maximise revenue by converting enquiries into confirmed bookings and identifying opportunities to upsell hotel services
  • Ensure all function paperwork, including guest preferences, booking supplements, payment details etc, is accurate and complete
  • Perform general administrative duties to support the Reservations Department’s operations
  • Adhere to Health and Safety procedures, reporting any hazards or incidents to management promptly
  • Participate actively in training sessions and team meetings to contribute to continuous improvement
  • Collaborate effectively with Sales and Front Office teams to coordinate room bookings and optimise occupancy
  • Provide coverage for the Reservations Executive during their absence to maintain department continuity
  • Any other ad-hoc duties assigned from time to time

REQUIRED SKILLS & QUALIFICATION

  • Diploma in Hospitality, Hotel Management, or related field
  • Minimum 2 years of relevant experience in the hotel industry
  • Proficiency in Microsoft Office applications
  • Knowledge of OPERA Cloud reservation system will be advantageous
  • Strong interpersonal and communication skills demonstrated through effective guest and client interactions
  • Ability to multi-task efficiently while maintaining accuracy and attention to detail
  • Work independently as well as collaboratively within a team environment

WHAT WE OFFER

  • Annual Wage Supplement (AWS)
  • Variable Bonus (VB)
  • Meal Allowance
  • Birthday leave
  • Flexi-Benefits (Optical / Dental)
  • Flexible / Staggered working hours
  • Career & Training Opportunities
  • Associate Preferred Rates (Family & Friends) for Dorsett Hotels worldwide

We regret that only shortlisted candidates shall be notified.

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