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Open nowPosted 23 days ago

Restaurant Manager (All Day Dining)

MyCareersFuture94,028 open roles

Pay
SGD 4,200 – SGD 5,800 a month
Where
Central, Singapore
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Your applicationOpen nowRestaurant Manager (All Day Dining)MyCareersFuture · Central, Singapore

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This job: posted 23 days ago

The posting

Position Summary

The Restaurant Manager is responsible for the day-to-day operations of Peppermint, the hotel’s all-day dining buffet restaurant, ensuring exceptional guest experience, financial performance, and team leadership in line with PARKROYAL COLLECTION brand standards.

Key Responsibilities

Operations Management

  • Oversee daily buffet service operations across breakfast, lunch, and dinner periods, ensuring consistent food quality, presentation, and service standards
  • Manage restaurant flow during peak periods and high-volume banquet-adjacent events
  • Ensure compliance with food safety, hygiene (SFA), and halal certification standards for the outlet, where applicable
  • Coordinate closely with the Executive Chef and kitchen team on menu execution, buffet replenishment, and quality control

Financial & P&L Ownership

  • Full P&L accountability for Peppermint, including revenue targets, food cost management, and labour cost optimization
  • Prepare and monitor operating budgets, forecasts, and monthly performance reports
  • Identify and implement cost-control initiatives without compromising guest experience
  • Analyze covers, average check, and revenue trends to drive commercial performance

Team Leadership

  • Lead, train, and develop a large front-of-house team (service staff, supervisors, hosts)
  • Manage rostering, manpower planning, and performance management in line with Singapore MOM employment regulations
  • Foster a culture of service excellence, teamwork, and accountability
  • Conduct regular briefings, performance reviews, and coaching sessions

Guest Experience & Service Quality

  • Handle guest feedback, complaints, and service recovery to ensure satisfaction and loyalty
  • Maintain high standards of guest engagement, particularly for VIPs, loyalty members, and repeat diners
  • Monitor guest satisfaction scores (e.g., review platforms, internal surveys) and drive continuous improvement
  • Translate LQA (Leading Quality Assurance) standards into daily team briefings, SOPs, and service sequences, covering Arrival & Greeting, Order Taking, Food & Beverage Delivery, Interaction & Engagement, Farewell, and Product Quality

Compliance & Administration

  • Ensure adherence to licensing, safety, and hotel SOPs
  • Maintain accurate records for audits, inventory, and inspections
  • Liaise with other hotel departments (banquets, housekeeping, engineering) for seamless operations

Requirements

Experience

  • Minimum 5 years in a restaurant management role, preferably in a luxury hotel or high-volume buffet dining environment
  • Proven experience managing large teams (15+ staff)
  • Strong track record of P&L ownership and financial management
  • Demonstrated experience with LQA (or equivalent brand service-audit) methodology, scoring criteria, and coaching a team to meet or improve audit benchmarks

Skills & Knowledge

  • Familiarity with halal certification requirements and standards for F&B outlet operations
  • Working proficiency with hotel/restaurant POS systems (e.g., Micros, Infrasys, or equivalent platforms) for order entry, reporting, and inventory reconciliation
  • Proficiency in inventory management and MS Office/reporting tools
  • Strong leadership, communication, and interpersonal skills

Attributes

  • Guest-centric mindset with strong problem-solving abilities
  • Ability to work under pressure in a fast-paced, high-volume environment
  • Flexibility to work shifts, weekends, and public holidays as required

Additional Information

  • 5-day work week
  • 13th month AWS and Performance Bonus
  • Annual Leave from 16 days
  • Up to 50% Associate Dining & Accommodation Discounts at Group Properties
  • Flexible Benefits (non-medical) of $250 per year
  • Career Development and Training opportunities

We regret that only shortlisted applicants will be notified.

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