The posting
Job Description – Floor Supervisor
- Supervise and coordinate daily floor operations to ensure smooth and efficient restaurant service.
- Lead and support service staff during daily operations and busy service periods.
- Ensure guests are welcomed and attended to promptly and professionally.
- Monitor service standards and ensure excellent customer service is maintained at all times.
- Assign staff duties and sections according to operational requirements.
- Conduct pre-service briefings and communicate daily specials, reservations and operational updates.
- Ensure tables, dining areas and service stations are properly set up and maintained.
- Handle guest enquiries, requests and feedback professionally and escalate serious matters to management when necessary.
- Coordinate closely with the kitchen and bar teams to ensure timely and accurate service.
- Assist with taking orders, serving food and beverages, clearing tables and other floor duties when required.
- Ensure staff comply with company SOPs, hygiene, grooming and safety standards.
- Assist in training and guiding new and existing service staff.
- Monitor stock levels of operational items and inform management when replenishment is required.
- Assist with opening and closing duties of the restaurant.
- Support the Restaurant Manager and Assistant Manager in the daily operations of the outlet.
- Perform other duties as assigned by management.



