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Open nowPosted 21 days ago

Retail Assistant (VIVAIA)

MyCareersFuture94,028 open roles

Pay
SGD 2,500 – SGD 3,000 a month
Where
Singapore
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Your applicationOpen nowRetail Assistant (VIVAIA)MyCareersFuture · Singapore

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 21 days ago

The posting

About VIVAIA

VIVAIA is a modern fashion footwear brand that combines style, comfort, innovation and sustainability. We are looking for passionate and customer-focused Brand Advisors to join our retail team and deliver an exceptional shopping experience to every customer.

As a Brand Advisor, you will be the face of VIVAIA. You will engage customers, understand their needs, introduce suitable products, and create a memorable brand experience while achieving individual and store sales targets.

Responsibilities:

1. Customer Experience

  • Welcome and engage customers in a warm, professional and approachable manner.
  • Understand customers' needs, preferences and lifestyle to recommend suitable products.
  • Provide personalised product recommendations and styling advice.
  • Build strong relationships with customers and encourage repeat visits.
  • Ensure every customer receives a positive and memorable shopping experience.

2. Product & Brand Knowledge

  • Develop strong knowledge of VIVAIA's products, collections, materials, designs, features and benefits.
  • Understand VIVAIA's brand story, values and sustainability initiatives.
  • Confidently explain product features and recommend products according to customers' needs.
  • Stay updated on new collections, promotions and product launches.

3. Sales Performance

  • Achieve individual and store sales targets.
  • Proactively approach customers and identify sales opportunities.
  • Recommend complementary products where appropriate.
  • Assist customers throughout the full sales journey, from product selection to checkout.
  • Support the store in achieving key sales KPIs and business objectives.

4. Store Operations

  • Maintain a clean, organised and visually appealing store environment.
  • Ensure products are properly displayed and replenished.
  • Assist with stock receiving, stock replenishment and inventory checks.
  • Ensure product displays follow VIVAIA's visual merchandising guidelines.
  • Handle POS transactions and payments accurately.
  • Support opening and closing procedures when required.

5. Customer Service & After-Sales Support

  • Handle customer enquiries professionally.
  • Assist with exchanges, returns and other customer service matters according to company policy.
  • Follow up with customers when required.
  • Escalate customer issues to the Store Manager when necessary.

6. Teamwork

  • Work closely with the Store Manager and retail team to achieve store objectives.
  • Support colleagues during busy periods.
  • Share product knowledge, customer feedback and sales insights with the team.
  • Maintain a positive and professional working environment.

7. Brand Representation

  • Represent VIVAIA professionally at all times.
  • Maintain a well-groomed and professional appearance.
  • Demonstrate VIVAIA's brand values through communication and customer interactions.
  • Participate in store events, product launches and promotional activities when required.

Requirements:

  • Minimum 1–2 years of retail, fashion, footwear, beauty, lifestyle or customer service experience preferred.
  • Candidates without retail experience but with a strong passion for fashion and customer service are welcome to apply.
  • Excellent communication and interpersonal skills.
  • Customer-oriented with a positive and approachable personality.
  • Strong interest in fashion, footwear and lifestyle products.
  • Confident in engaging and communicating with customers.
  • Sales-driven and motivated by achieving targets.
  • Able to work independently as well as part of a team.
  • Responsible, proactive and willing to learn.
  • Comfortable working in a fast-paced retail environment.
  • Able to work retail shifts, weekends and public holidays.
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