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Open nowPosted 22 days ago

Retail Customer Support Executive

MyCareersFuture94,028 open roles

Pay
SGD 2,600 – SGD 3,500 a month
Where
East, Singapore
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Your applicationOpen nowRetail Customer Support ExecutiveMyCareersFuture · East, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 22 days ago

The posting

Job Responsibilities:

  • Respond to customer enquiries promptly via phone, WhatsApp, and email.
  • Handle enquiries received through Respond.io and ensure timely follow-up.
  • Assist customers with product, delivery, and service-related questions.
  • Prepare Delivery Orders, Invoices, Return note and Credit Note accurately.
  • Arrange product deliveries, exchanges, or returns in coordination with the warehouse and delivery teams.
  • Manage one-to-one product exchanges for any reported quality issues.
  • Assist E-commerce/Showroom/ID Team with self-collection arrangements, ensuring smooth handover and proper documentation.
  • Maintain proper filing and documentation for all transactions, deliveries, and customer communications.
  • Track and report on daily customer transactions and walk-in data.
  • Prepare daily chat analysis and transaction reports.
  • Support retail team operations during events or sales campaigns.
  • Be willing to work on weekends.
  • Assist in serving walk-in customers during peak periods or when the showroom is busy to ensure a smooth customer experience.

Job Requirements:

  • Minimum O Level / Diploma qualification.
  • Good communication skills (spoken and written).
  • Organized, detail-oriented, and customer-focused with good communication and interpersonal skills to handle both end-consumers and inter-departments.
  • Proficient in Microsoft Office (Excel, Word) and familiar with WhatsApp Business / chat management tools (e.g. Respond.io).
  • Team player with a positive attitude and willingness to learn.
  • Able to work independently and handle multiple tasks efficiently.
  • Those with working experience with SAP (B1) will be an advantage.
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  1. A CV for this posting

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  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on MyCareersFuture's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    MyCareersFuture's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

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  5. Reply with AI

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

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  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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