The posting
Job Summary:
Be the face of Singapore's No.1 Durian Cake Maker! Emicakes is looking for vibrant, reliable, and customer-focused Retail Sales Assistants to manage our outlet operations. You will ensure a warm, inviting shopping experience for our customers, assist with cake selection and custom orders, and maintain a beautifully stocked counter. No prior F&B experience is required, as a comprehensive on-the-job training program will be provided.
Location: Tampines 1
Key Responsibilities:
1. Customer Experience & Cake Sales
- Warmly greet walk-in customers and provide friendly, personalized recommendations on our signature durian and eggless cakes.
- Guide customers through advanced booking and customization options for celebration and birthday cakes.
- Process retail sales accurately using our Point-of-Sale (POS) cash register system.
- Introduce existing store promotions, seasonal deals, and company marketing initiatives to customers.
2. Outlet Operations & Order Management
- Coordinate closely with our central kitchen production team to track, update, and manage customer cake collection requests.
- Handle and fulfill online orders via localized food delivery platform devices (e.g., GrabFood, Foodpanda).
- Execute shop opening and closing procedures diligently according to standard operational shift rosters.
- Perform accurate daily stock counts, record inventory takings, and report damaged or low stock counts to supervisors.
3. Merchandising & Counter Upkeep
- Replenish, refill, and beautifully arrange chiller display counters to keep merchandise eye-catching throughout the day.
- Maintain strict cleanliness, hygiene, and neatness standards across the display shelves and retail floor area.
Job Requirements & Competencies:
- Education: Minimum GCE 'O' Level, 'N' Level, or equivalent certification.
- Language: Ability to communicate clearly in spoken English
- Skills: Comfort with basic mathematical skills for accurate cashiering, transaction handling, and payment processing.
- Attributes: Meticulous, highly responsible, and maintains an energetic, positive attitude under fast-paced retail settings.
- Experience: No prior experience is required; passionate individuals seeking an entry into F&B are welcome.



