The posting
Position: Sales Manager (Store Operations)
Location: Jalan Papan
Industry: Retail Store (Dormitory Setting)
Key Responsibilities
1. Sales Performance & Operational Management
- Drive overall daily sales performance, ensuring sales targets and KPIs are consistently met or exceeded.
- Monitor customer traffic, sales trends, and purchasing patterns to adjust sales strategies accordingly.
- Ensure the store maintains high standards of cleanliness, product display, and customer service at all times.
- Resolve customer complaints promptly and professionally, and ensure frontline staff deliver excellent service.
2. Inventory Control & Purchasing
- Conduct regular stock-taking, inventory checks, and variance investigations.
- Monitor fast-moving and slow-moving items, and adjust purchase quantities as needed.
- Responsible for sourcing, negotiating, and purchasing inventory, ensuring sufficient stock levels without over-stocking.
- Maintain accurate stock records and ensure compliance with store inventory procedures.
3. Staff Supervision & Training
- Supervise the sales team, monitor performance, and ensure work discipline and productivity.
- Assist in preparing staff duty rosters, ensuring sufficient manpower for daily operations.
- Train and coach staff on customer service standards, product knowledge, and store operating procedures.
- Step in to support store operations when staff are absent or during manpower shortages.
4. Compliance & Reporting
- Ensure store operations comply with company policies, safety guidelines, and operational SOPs.
- Prepare daily/weekly sales reports, inventory updates, and incident reports for management review.
- Identify operational issues and propose corrective actions to improve store efficiency and profitability.
5. Store Maintenance & Safety
- Oversee the condition of store equipment, refrigeration units, and fixtures; report issues promptly.
- Ensure safe storage and handling of goods, especially heavy items, per workplace safety guidelines.
Job Requirements
- Minimum 3 years of retail or minimart supervisory experience (preferably in dormitory or high-volume retail setting).
- Strong leadership, communication, and problem-solving skills.
- Able to work weekends, public holidays, and long hours when required.
- Physically demanding — role requires long hours of standing and involvement in daily operations.
- Good understanding of sales strategies, inventory management, and retail operations.
- Able to work independently with minimal supervision and make operational decisions confidently.



