The posting
Job Description
- Preparation and submission of monthly rates to the key customers.
- Handle spot inquiries from existing customers and overseas agents.
- Assist the sales team in preparation the quotations and following up on or escalating the shipment to the operation team.
- Follow up with customer on import/ export/ crosstrade quotes after rates sent to customers. Check with customers on their desire rates. Negotiating cost with overseas agents.
- After customer confirmed to proceed shipments, follow-up Import shipments until Pre-alert received & ops team fully taken up / follow-up Cross-trade shipments until BC received & ops team fully taken up/ follow-up Export shipments until ops team has fully taken up. Provide all related documents and details to ops Team for their coordination.
- Checking on Invoices from agents are correct for ops team billing and arrangements. Providing details or information to ops team when needed.
- Checking cost and selling rates to customer for assisting ops team on which carrier to place booking with.
- Preparation of KPI report to key customers.
Requirement
- Diploma, NITEC or equivalent qualification
- Experience in freight forwarding, shipping, or logistics procurement or pricing.
- Proficient in Microsoft Office applications.
- Strong communication and customer service skills.
- Able to work independently and as part of a team.
- Meticulous, organized, and capable of working collaboratively across multiple departments (Sales, Ops, Customer Service)



