The posting
Job Responsibilities:
- Customer service and attend to customer requirements and enquiries.
- Support sales team in negotiating freight pricing with customers, overseas offices / partners and internal stakeholders.
- Prepare, provide freight quotation and co-ordinate of triangular consignments.
- Liaison with overseas offices and business partners for freight cost and co-ordination of consignment.
- Initial bridge between customers and operations.
- Telemarketing to prospective clients and solicit opportunities from new and existing customers on pending/new orders or orders to compete.
- Oversee freight coordination and drive cost-effective rate agreements with business partners.
- To coordinate with Airlines / Sea carriers and address concern upon escalation from internal stakeholders and/or customers.
- Join sales visit to resolve service issues as and when required.
- Act as a customer point of contact by liaising closely with relevant departments to ensure customer enquiries, concerns and/or issues are dealt with appropriately and promptly.
- Assist in implementation and submit key performance indicator reports and participate in presentation of QBR and Key Performance Meeting.
- Ability to demonstrate good teamwork skills.
- Other duties as assigned by the Head of Department.



