The posting
Job Description:
- Drive the functional design and successful delivery of Salesforce solutions.
- The ideal candidate will work closely with business stakeholders, product owners, technical architects, and development teams to ensure Salesforce implementations align with business objectives and industry best practices.
Key Responsibilities:
- Lead requirement gathering workshops with business stakeholders.
- Analyze current business processes and identify opportunities for improvement.
- Translate business requirements into functional specifications and user stories.
- Design end-to-end Salesforce solutions using standard platform capabilities.
- Collaborate with Solution Architects and Technical Leads on solution design.
- Configure and develop solutions within PSS (Public Sector Solutions) with hands-on expertise.
- Lead functional consultants and mentor junior team members.
- Manage sprint planning, backlog grooming, and requirement prioritization.
- Support system integration, data migration, and user acceptance testing (UAT).
- Ensure solution quality and adherence to Salesforce best practices.
- Facilitate stakeholder communication and provide project status updates.
- Drive user adoption through training and change management activities.
- Support production deployments and post-go-live stabilization.
Requirements:
Strong knowledge of:
- Public Sector Solutions (PSS)
- Sales Cloud
- Service Cloud
- Experience Cloud
- Salesforce Platform
- Business process analysis
- Requirement elicitation and documentation
- Agile/Scrum methodologies
- User story writing
- Process mapping (BPMN)
- Salesforce declarative configuration
- Data migration concepts
- Integration fundamentals (REST APIs, middleware)
- Security and sharing model understanding
- UAT planning and execution
Required Experience:
- 6–10+ years of IT consulting experience.
- 5–8+ years of Salesforce implementation experience.
- Experience leading end-to-end Salesforce implementation projects.
- Experience working with cross-functional teams and senior business stakeholders.
- Experience in Agile delivery environments.
Preferred Certifications:
- Salesforce Certified Administrator
- Salesforce Business Analyst
- Salesforce Platform App Builder
- Salesforce Sales Cloud Consultant
- Salesforce Service Cloud Consultant
- Experience Cloud Consultant (preferred)
- Platform Strategy Designer (preferred)
Leadership Responsibilities:
- Lead functional workstreams.
- Review functional designs and solution documents.
- Coordinate with technical teams and architects.
- Manage stakeholder expectations.
- Identify project risks and recommend mitigation plans.
- Ensure timely delivery of project milestones.



