The posting
Job Purpose
The SAP Key User acts as the primary interface between business users and the central SAP/IT organization. The role supports reliable and efficient SAP-enabled business processes, provides user support, drives continuous improvement, and represents business requirements in SAP-related initiatives and projects.
Primary focus in : Supply Chain, Manufacturing Operations and process topics
Secondary focus in: Finance topics
Supports Region: Asia
Key Responsibilities
SAP Business Support & Process Ownership
· Serve as the regional SAP Key User/SME for functional areas (Manufacturing, Supply Chain, Operations and Finance).
· Support daily SAP operations, resolve user issues, and coordinate solutions with SAP/IT teams and external consultants.
· Promote SAP best practices, standardized processes, and efficient transaction processing.
· Monitor and follow up on SAP support tickets through closure.
Business Process Improvement
· Identify opportunities to improve, simplify, standardize, and automate business processes through SAP.
· Translate business requirements into clear functional specifications for SAP enhancements and system changes.
· Work closely with business process owners, IT, and key stakeholders to assess and implement improvements.
· Evaluate the impact of SAP changes on business processes, controls, and users.
SAP Projects, Testing & Change Management
· Represent business users and their requirements in SAP-related projects, upgrades, and improvement initiatives.
· Prepare, execute, and coordinate functional, integration, regression, and user acceptance testing (UAT).
· Validate that system changes meet business requirements and support go-live and stabilization activities.
· Provide business feedback and recommendations during project and change-management activities.
User Training & Documentation
· Train end users on SAP processes, transactions, and best practices.
· Develop and maintain work instructions, user guides, training materials, and process documentation.
· Support knowledge transfer and continuous improvement of SAP user competency.
Governance, Data Quality & Compliance
· Support SAP access reviews, user authorization controls, and segregation-of-duties requirements in cooperation with Finance and IT.
· Promote data accuracy, process compliance, and adherence to company policies and internal controls.
· Support internal and external audits related to SAP processes, access, and controls.
Qualifications
· Diploma or Bachelor's Degree in Business, Finance, Supply Chain, Manufacturing, Engineering, Information Technology, or related discipline.
· Minimum 3 years of SAP experience in a business environment.
· Experience as an SAP Key User, Super User, SME, Process Owner, or equivalent role.
· Experience in SAP support, UAT, process improvement, documentation, or SAP projects.
· Manufacturing industry experience preferred.
Preferred SAP Module Experience
Experience in one or more of the following:
· SAP FI/CO (Finance & Controlling)
· SAP MM (Materials Management)
· SAP SD (Sales & Distribution)
· SAP PP (Production Planning)
· SAP QM (Quality Management)
· SAP WM/EWM (Warehouse Management)
· SAP HR/HCM (Human Resources)
Experience with SAP S/4HANA or SAP S/4HANA implementation/upgrades is an advantage.
Skills & Competencies
· 3-5years in SAP Super user exposure/capacity.
· Diploma to Bachelor’s Degree in IT, Business Supply Chain, Finance
· Strong business process knowledge and operational understanding.
· Good hands-on SAP knowledge and transaction experience.
· Strong analytical and problem-solving skills.
· Ability to translate business requirements into practical SAP solutions.
· Experience with testing, UAT, and change management.
· Strong communication, stakeholder management, and training skills.
· Ability to work independently, take ownership, and drive continuous improvement initiatives.



