SAP SuccessFactors Claims & Benefits Consultant Company: Affluent Software Innovations PteLtd

The posting

Job Description – SAP SuccessFactors Claims & Benefits Consultant

Company: Affluent Software Innovations Pte Ltd Location: Singapore Employment Type: Full-Time Experience: 5–6 Years Role: SAP SuccessFactors Claims & Benefits Consultant

RoleOverview

Affluent Software Innovations Pte Ltd is seeking an experienced SAP SuccessFactors Claims & Benefits Consultant with 5–6 years of relevant experience to join our SuccessFactors practice in Singapore.

The consultant will be responsible for designing and implementing solutions around employee benefits, claims management, eligibility, enrollment, reimbursement, and benefits administration. The role requires strong functional knowledge of HR benefits processes and hands-on experience translating business policies into SuccessFactors solutions.

Hands-onimplementation experience is mandatory.

KeyResponsibilities

· Lead functional activities for SAP SuccessFactors Benefits and Claims implementations.

· Engage with HR, Payroll, Compensation & Benefits, and business stakeholders to understand existing benefits and claims processes.

· Conduct workshops to capture:

o Employee benefit requirements

o Eligibility criteria

o Benefit plans

o Enrollment processes

o Claims and reimbursement policies

o Employer/employeecontribution rules

o Approval processes

o Payroll impact

· Analyze existing processes and identify opportunities for process standardization and automation.

· Prepare functional requirements, solution designs, configuration documents, and process flows.

· Configure SuccessFactors Benefits and related employee-benefit processes based on approved requirements.

· Design and maintain benefit plans, eligibility rules, enrollment periods, and employee contribution structures.

· Configure employee self-service processes for benefit selection, enrollment, changes, and claims where applicable.

· Support claims workflows, approvals, validations, and reimbursement processes.

· Configurebenefit-related business rules and approval mechanisms.

· Manage employee eligibility based on organizational, employment, geographic, or other business criteria.

· Supportbenefit lifecycle events such as new hire, transfer, promotion, termination,and employee-status changes.

· Workwith payroll teams to ensure correct handling of benefit deductions,contributions, reimbursements, and payroll impacts.

· Coordinate with technical teams for integrations with payroll, finance, insurance providers, and third-party benefits/claims platforms.

· Participate in SIT, UAT, regression testing, cutover, Go-Live, and hypercare.

· Support data migration, validation, reconciliation, and employee-benefit data cleansing.

· Prepare test scenarios covering different employee groups, benefit plans, eligibility conditions, and claim scenarios.

· Analyze production issues and provide functional solutions.

· Prepare user guides, configuration documentation, and training material.

· Conduct demonstrations and knowledge-transfer sessions for HR and Benefits administrators.

BenefitsManagement Expertise

Strong knowledge of employee benefits administration is expected, including:

· Benefit plan setup

· Eligibility rules

· Benefitenrollment

· Employee and employer contributions

· Benefitdeductions

· Coverage options

· Dependents and beneficiaries

· Enrollment windows

· Life-eventchanges

· New-hireenrollment

· Benefit changes

· Termination handling

· Benefit statements

· Employee self-service

· Benefits administration reporting

ClaimsManagement

The consultant should understand the complete claims lifecycle, including:

ClaimSubmission → Eligibility Validation → Document Verification → Approval →Reimbursement/Payroll Processing → Settlement → Claim History

Relevantexperience includes:

· Employeeclaim submission

Claim categories and claim types

· Claim eligibility

· Claim limits and thresholds

· Supporting document requirements Claimvalidation

· Approval workflows

· Claim rejection and resubmission

· Reimbursement processing

· Claim status tracking

· Employee claim history

· Claims reporting audit requirements

Exposure to medical, transport, wellness, insurance, expense reimbursement, or other employee-benefit claims is an advantage.

Configuration& Business Rules

Hands-onexperience with SuccessFactors configuration is required.

Thecandidate should be comfortable working with:

· BusinessRules

· Workflows

· Role-BasedPermissions

Eligibility rules

· Employee groups

· FoundationObjects

· MDF objects

· Benefit-relateddata structures

· Approval logic

· Validation rules

· Automated benefit processes

Payroll& Integration Exposure

The consultant should understand the relationship between Benefits/Claimsand payrolllRelevant experiencece includes SAP SuccessFactors or Employee Central

· Employee Central Payroll

· SAP HCM Payroll

· SAPS/4HANA

· Third-partypayroll platforms

· Insurance/benefitsproviders

· Finance systems

· SAP Integration Center

· SAP CPI / SAP Integration Suite

· OData/API-basedintegrations

The consultant should be able to work with integration teams on requirements, data mapping, interface testing, reconciliation, and defect resolution. Implementation Experience – Mandato Candidates must have hands-on implementation experience in SuccessFactors Benefitsand/or Claims-related solutions. The implementation lifecycle should ideally include:

Requirement Gathering → Benefits Process Design → Solution Design → Configuration →Business Rules & Workflows → Integration → Data Migration → Testing → UAT →Cutover → Go-Live → Hypercare. Candidates with only production-support or ticket-management experience will not meet the core requirement.

Testing& Data Migration

· Developfunctional test cases and test scenarios.

Perform configuration and unit testing.

· Support SIT and UAT.

· Test benefit eligibility and enrollment scenarios.

· Validate employee contribution and deduction calculations.

· Test claims submission, approval, rejection, and settlement scenarios.

· Validate payroll interfaces.

· Supportemployee-benefit data migration and reconciliation.

· Identify and resolve data-quality issues.

· Support regression testing during enhancements and SuccessFactors releases.

Reporting& Analytics

Exposure to benefits and claims reporting is preferred, including:

· Employee benefit enrollment

· Benefit participation

· Claims submitted

· Claimsapproved/rejected

· Claim amounts

· Reimbursement status

· Employee contribution

· Employer contribution

· Benefit deductions

· Eligibility reporting

· Benefits utilization

· Audit and compliance reports

MandatorySkills

· 5–6 years of SAP SuccessFactors / HR technology experience.

· Strong functional knowledge of Benefits and Claims Management.

· Mandatory end-to-end implementation experience.

· Experience with benefits configuration and eligibility rules.

· Good understanding of employee claims and reimbursement processes.

· Strong experience with business rules, workflows, and permissions.

· Understanding of Employee Central and employee lifecycle events.

· Good knowledge of payroll-related benefit impacts.

· Experience with testing, UAT, deployment, and post-Go-Live support.

· Strong analytical and troubleshooting capabilities.

· Excellent communication and stakeholder-management skills.

PreferredSkills

· SAP SuccessFactors Benefits certification or relevant SuccessFactors certification.

· Experience with Employee Central.

· Experience with Employee Central Payroll.

· Exposure to Compensation.

· Experience with insurance, healthcare, wellness, or employee reimbursement benefits.

· Experience with third-party benefits providers.

· Knowledge of regional benefits and statutory requirements.

· SAP CPI / Integration Suite experience.

· Experience with global SuccessFactors implementations.

· Experience supporting SuccessFactors quarterly releases.

· Exposure to reporting and analytics solutions.

KeyCompetencies

· Strong understanding of HR benefits and employee claims processes.

· Ability to translate complex benefits policies into system configurations.

· Strong functional and analytical capabilities.

· Excellentclient-facing communication.

· Good workshop and requirement-gathering skills.

· Strong attention to detail, particularly around eligibility and benefit calculations.

· Ability to troubleshoot complex functional issues.

· Strongdocumentation and presentation skills.

· Ability to work independently and collaborate with global teams.

· Strongownership and accountability.

Education

· Bachelor'sdegree in Computer Science, Information Technology, Engineering, Business, Human Resources, or a related field.

SAP SuccessFactors certification is preferred.

IdealCandidate

The ideal candidate is a hands-on SuccessFactors Benefits & Claims professional with a strong understanding of employee benefits administration and reimbursement processes. They should be capable of managing the functional lifecycle from benefits/claimsrequirement analysis and solution design through configuration, testing, payroll/integration coordination, Go-Live, and post-production support, while working closely with HR, Benefits, Payroll, Finance, and business stakeholders.