The posting
At voco Orchard Singapore, we like to do things a little differently. We’re a lifestyle hotel that’s relaxed, vibrant and proudly unstuffy — but when it comes to the safety and security of our guests, hosts and hotel, we don’t take shortcuts. We’re looking for a Security Manager who can lead our security operation, keep our people safe and help create a secure environment where everyone can get on with doing their best work.
If you’re someone who stays calm under pressure, spots things before they become problems and isn’t afraid to get involved, we’d like to hear from you.
Your day to day
PEOPLE
- Recommend and/or initiate salary, disciplinary, or other staffing-human resources related actions in accordance with Company rules and policies.
- Alert management of potentially serious issues.
- Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel staff, Corporate Hotel Management Group and Corporate Risk Management and Legal department.
- May interact with outside contacts:
- Guests – to ensure their total satisfaction
- Regulatory agencies – regarding safety and compliance matters
- Other contacts as needed (Professional organizations, community groups, local media)
FINANCIAL RETURNS
- Assist with establishing documentation and confidential reporting systems to ensure that appropriate investigation documentation and results are available for current litigation/settlement and future reference.
- Assist with establishing necessary and pertinent incident reports or information to police and fire agencies involving investigations and to the Corporate Legal department, Claims Management department, insurance agencies and outside attorneys to assist in case evaluation, settlement or defense involving lawsuits against the Company.
- Assist with controlling labor costs and expenses within the Security department. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.
GUEST EXPERIENCE
- Assist with ensuring that all loss and safety incidents involving guests, employees and/or hotel loss and safety exposure are thoroughly investigated.
- Assist with establishing procedures to prevent/minimize the loss from theft and other safety risk or litigation against the hotel.
- Assist with maintaining audit reports and records on all loss and safety incidents and implement system or procedure enhancement from information learned during the investigations.
RESPONSIBLE BUSINESS
- Assist with managing the daily activities of the security department.
- Plan and organize work and schedule employees to ensure proper coverage.
- Communicate and enforce policies and procedures.
- Assist with determining the security and safety requirements necessary to ensure that hotel property, employees and guests are protected against theft, crime and threats on a 24 hour per day basis.
- Assist with inspecting employee lockers and bags, parcels, and knapsacks when employees are entering and leaving the hotel and in response to suspicions of misconduct.
- Assist with training/educating employees on current safety issues to ensure compliance with all Company loss control policies and current security and safety regulations.
- Inform management of hazardous situations, emergencies or threats to the security of guests, employees or hotel assets.
- Schedule preventative maintenance and repairs to Security equipment as needed and ensure that equipment is prepared and operational for the following day’s work.
- Assist with arranging and providing special security services for special events and executives as requested.
- Perform other duties as assigned
What we need from you
- Minimum 3 years’ related experience as Assistant Security Manager or Security Supervisor
- Must posses a valid security license as required by local government
- A valid Fire Safety Manager (FSM) certification.
- Strong working knowledge of Workplace Safety & Health, risk management, fire safety, emergency preparedness and security practices.
- Excellent crisis management, risk assessment, incident investigation and problem-solving skills.
- Good command of spoken and written English, with the ability to communicate clearly with guests, hosts, management, authorities and external parties.
- Strong interpersonal skills and the ability to build good working relationships across the hotel.
- Sound judgement and the ability to stay calm, think clearly and make quick, informed decisions in a high pressure environment.
- Commitment to work rotating shifts, weekends and public holidays, when required.
What we offer
We’ll reward all your hard work with a great salary and benefits – great room discount and superb training.
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.
