The posting
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Security Officer, you'll play an important role in maintaining a safe, secure, and welcoming environment for our guests, team members, and hotel premises. You'll conduct regular patrols, monitor security systems, manage access control, respond to incidents, and ensure hotel safety procedures are followed at all times. Working closely with the Security team and other hotel departments, you'll assist in handling emergencies, reporting incidents, and protecting hotel assets in accordance with Hilton's standards and policies. Through your vigilance, professionalism, and commitment to service excellence, you'll help create a secure environment where guests and team members feel comfortable and valued.
Job Description & Requirements
As the Security Officer, you will be responsible for performing the following tasks to the highest standards:
- Maintain the order and safety of the hotel.
- Offer necessary service to guests.
- Conduct regular safety patrol, acting and reporting appropriately upon discovering any potential hazards.
- Take good care of communication facilities and skillfully operate all fire control equipment.
- Report, examine and monitor with professionalism once suspicious personnel or articles are discovered, keeping a record of these incidents as well.
- Ensure that the external visitor registration form is filled correctly.
- Be hospitable to visitors and report any suspicions to the Management.
- Conduct random bag inspections of team members entering and leaving the building, ensuring that the Asset Removal Policy is adhered to.
- Prevent any flammable or explosive items, corrosives, drugs, hazardous tools, liquor or items labelled identically as the hotel’s property from being brought into the hotel.
- Identically labelled items or items with the same brand as the hotel’s property, to be detained and recorded with the name and employee number of the staff involved.
- Prevent hotel’s property from being removed without an authorized and signed Gate-Pass permission form.
- Write-off the Gate-Pass permission form once lent-out articles are returned.
- Implement payment for damaged items and provide the invoice for the purchase or refund.
- Keep the deposited keys in good condition and fulfill the key-lent procedure.
- Maintain workplace cleanliness.
- Familiarize with all restaurants, locations and their operation times in order to direct guests to the most convenient route to their destinations.
- Take the initiative to usher guests into available elevators and assist with the selection of levels. (About 10 guests each time).
- Specially assist elderly, children and the disabled.
- Be alert of drunkards, the incapacitated and the people who accompany them.
- People who are excluded from pornography or other illegal activities should be monitored closely.
- When suspicious people enter the elevator, promptly inform CCTV and relevant departments to pay attention, preventing unauthorized visitors from entering the rooms.
- Discourage guests from bringing pets into the hotel area.
- Implement the relevant regulations of the local municipal Public Security Bureau and usher unauthorized visitors to the Front Desk to obtain the consent of the hotel’s guest as well as to fill in the ‘Visitor’s Registration Form’.
- Advice visitors to remain in guest rooms between 23:00 and 8:00.
- Make sure all commercial photography carried out in the hotel’s premises have clearance from the hotel’s Marketing & Communications department, otherwise, direct them to the relevant department.
- Inform the Duty Manager and Front Desk team members to register with the Housekeeping department if guests’ belongings are found.
- Dissuade guests from carrying hotel property to prevent the loss of goods in public areas.
- Pay special attention to those who come in with empty hands or bags and leave with bags.
- Pay attention to the corridor of the 2F Banquet ballrooms and remind guests not to leave their children to play along the banisters.
Security Officer should do as follows in patrolling:
- Upon receiving the patrol route and schedule, patrol area, paying attention to personnel, hotel equipment, fire and safety facilities.
- Report all potential threats or discrepancies.
- Inspect the key parts of the machine room, distribution room, kitchen, windpipe / water pipe, storages, fire control corridor, escape indicator in the public area and firefighting equipment.
- Check and ensure that the backend office door is locked after team members have left.
- Office team members should check whether the door of the office is locked after work but if it is not locked, assist to lock it. If there is any abnormality in the office, the supervisor will report it.
- Inspect the locker room and team members’ restrooms, prohibiting noise, gambling, smoking, storage of inflammable, explosive goods and anything that releases strong odors.
- Effectively manage issues encountered during duty and report to the duty supervisor or Assistant Safety & Security Manager promptly when needed.
- Be responsible to check fire facilities, fire security and manage the fire alarm.
- Be familiar with first aid and fire emergency procedures.
- Carry out other reasonable duties and responsibilities as assigned.
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
- High School or Secondary Vocational School graduate.
- Proficient with hotel security operations.
- Possess a strong sense of responsibility and service.
- Good work attitude and always alert.
- Able to communicate effectively and clearly.
- Knowledgeable of resources and utilize them efficiently.
- Literacy in English to meet business needs, preferred.
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
