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Open nowPosted 14 days ago

Security Team Leader

MyCareersFuture94,028 open roles

Pay
SGD 2,800 – SGD 3,600 a month
Where
Central, Singapore
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Your applicationOpen nowSecurity Team LeaderMyCareersFuture · Central, Singapore

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.6%30 days
This job: posted 14 days ago

The posting

We are seeking a committed and service-oriented Security Team Leader to join our team. This role has been thoughtfully redesigned to integrate security operations with selected concierge and call centre responsibilities, play a pivotal role in ensuring the safety, comfort and satisfaction of hotel guests through proactive engagement, vigilant security monitoring and professional call handling. This is a multi-functional role best suited for individuals with strong situational awareness, service excellence and the ability to respond effectively to both guest needs and security-related matters.

Responsibilities:

1. Security & Safety

  • Conduct routine patrols of hotel premises and report any suspicious activity or safety hazards.
  • Enforce safety protocols, conduct bag checks and assist in managing access control points (e.g. staff entrances, contractor access).
  • Respond to emergencies, support the Emergency Response Team (ERT) and provide first aid when needed.
  • Assist in managing lift and traffic control during peak hours and special events.
  • Support People & Culture team with locker inspections and incident reporting procedures.
  • Carry out any other role and responsibility as assigned by the reporting manager.

2. Guest Experience & Concierge Services

  • Deliver warm, professional, and personalized service throughout the guest journey—from arrival to departure.
  • Handle VIP guest arrangements and ensure special requests are fulfilled accurately.
  • Provide recommendations for local attractions, dining, transportation, and guest services.
  • Oversee hotel driveway and lobby area to ensure a clean, welcoming, and organized environment.
  • Coordinate logistics such as airport transfers, limousine bookings, and car park assistance.
  • Work closely with third-party service providers (e.g. restaurants, transport operators) to enhance guest satisfaction.
  • Supervise and support the Concierge/Bell team in their daily tasks and guest interactions.

3. Call Centre & Guest Communication

  • Handle inbound calls, internal communication, and guest requests using hotel systems (e.g., Avaya One-X, DuVoice).
  • Manage wake-up calls, do-not-disturb requests, and general phone services professionally.
  • Use hotel software platforms (e.g., Infrasys, TableCheck, Bartech) to manage room service orders, minibar status and restaurant reservations.
  • Maintain accurate e-logs of guest communications, complaints and follow-ups.
  • Escalate and resolve guest issues or service recovery cases in a tactful and timely manner.
  • Monitor call quality standards (e.g. response time, call abandonment rate) and provide feedback to improve service delivery.

Requirements:

  • GCE 'O' Level qualification or equivalent
  • Prior experience in a basic security function is an advantage
  • Valid PLRD license (SSO or SSS) required
  • Willing to work a 4-day work week on 12-hour shifts
  • Willing to work rotating shifts, including weekends and public holidays
  • Working knowledge of basic fire safety procedures
  • Demonstrates alertness, vigilance, assertiveness and the ability to project confidence in handling situations
  • Strong communication skills, both written and spoken
  • Proficient in Microsoft Office applications
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