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COMPANY DESCRIPTION
Founded in 1976, Home Nursing Foundation (HNF) is a leading charity that provides home healthcare services in Singapore, regardless of our patients' ability to pay. Dedicated to all-round support for our patients, HNF delivers comprehensive care programmes to look after patients' emotional well-being and healthcare needs.Our HNF Wellness Day Care & Rehabilitation Centres offer an array of social activities, social support and holistic healthcare services to help our elderly stay independent in their own community.
RESPONSIBILITIES
- Provide administrative and coordination support for the smooth implementation of the ReAblement Programme.
- Support the registration, onboarding and administrative processing of clients referred to the ReAblement Programme.
- Coordinate appointments and schedules for home visits, community visits, reviews and other programme activities in collaboration with the Occupational Therapist, Medical Social Worker and Care Assistants.
- Maintain an up-to-date programme schedule and monitor upcoming appointments, reviews, follow-ups and programme milestones.
- Contact clients and caregivers by telephone or other appropriate means to confirm appointments, provide programme-related information and facilitate attendance and participation.
- Follow up with clients, caregivers and team members regarding outstanding appointments, forms, information or programme-related actions.
- Maintain accurate and timely administrative records, including client information, appointment records, attendance, programme activities and other relevant documentation.
- Assist in tracking programme participation and service utilisation, including visits conducted by Care Assistants and other ReAblement team members.
- Support the preparation and maintenance of programme reports, statistics and other administrative information required for programme monitoring and evaluation.
- Assist with the preparation of materials and logistics for client activities, team meetings, community activities and other ReAblement programme initiatives.
- Provide administrative support for interdisciplinary team meetings, including preparation of meeting materials, documentation and follow-up of agreed administrative actions.
- Assist with communication and coordination between the ReAblement team and relevant internal departments or community partners, as directed.
- Ensure that programme documentation is filed and maintained in accordance with organisational requirements and confidentiality policies.
- Support the collection of client and caregiver feedback and other programme information as required for service improvement.
- Assist with administrative aspects of programme discharge and follow-up arrangements, including scheduling of relevant follow-up touchpoints.
- Provide administrative support to Home Therapy and other Therapy services when required, subject to programme workload and operational needs.
- Maintain confidentiality of client, caregiver and organizational information at all times.
- Any other related duties as assigned by the said Reporting Officer
QUALIFICATIONS
- Minimum GCE N/O Level or equivalent qualification.
- Minimum 2 years of relevant administrative or coordination experience, preferably in healthcare or community care.
- Proficient in basic computer applications, including Microsoft Word, Excel and email.
- Good organizational and time management skills, with the ability to manage multiple tasks, appointments and follow-ups.
- Able to communicate effectively with clients, caregivers, staff and external stakeholders in a professional and courteous manner.
- Able to maintain accurate records and handle confidential client information appropriately.
- Ability to communicate with clients in Malay, Mandarin, Tamil and/or local dialects would be advantageous, as the role involves supporting clients from diverse language backgrounds.
Please note that your application will be sent to and reviewed by the direct employer - Home Nursing Foundation
