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Open nowPosted 8 days ago

Senior Assistant, Customer Service, Retail

MyCareersFuture94,028 open roles

Pay
SGD 2,000 – SGD 3,500 a month
Where
Central, Singapore
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Your applicationOpen nowSenior Assistant, Customer Service, RetailMyCareersFuture · Central, Singapore

  1. YouYes, apply to this one.

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 8 days ago

The posting

Provide exemplary customer service as mall’s ambassador, you will be required to:

Job Description:

  • Manage day-to-day operations of the Concierge Desk, including basic use of systems such as CRM, Ascentis, and Microsoft applications.
  • Attend to customer enquiries and feedback.
  • Delivering excellent customer service across all touchpoints (Concierge counter, phone, and other interfaces).
  • Support mall marketing activities and assist with general administrative duties.
  • Provide administrative and logistical support to the Marcom team, including:
  • Managing gift redemptions for promotional campaigns.
  • Monitoring inventory and logistics of premiums and equipment.
  • Preparing and generating reports.
  • Engage shoppers and promote the CityNexus Rewards loyalty programme.
  • Handle all matters related to Customer Service and Concierge Counter operations.
  • Undertake ad hoc duties, projects, and responsibilities assigned from time to time.

Job Requirements:

  • At least 1 to 2 years relevant experience in customer service, preferably from retail mall, hospitality and/or airline industry.
  • Strong communication and interpersonal skills.
  • A service-oriented individual with a positive attitude and willingness to go the extra mile.
  • Proficient in MS Office suite, especially Microsoft Excel.
  • Ability to multi task with high level of initiatives.
  • Team player with ability to work independently.
  • Able to work rotating shifts, on weekends and public holidays.
  • First aid and AED training an added advantage.

Requirements

City Developments Limited (CDL) is committed to fostering an inclusive culture that respects the diversity of its employees and stakeholders. As a signatory of the Employers Pledge for Fair Employment with TAFEP since 2008, CDL’s recruitment process adheres to strict guidelines on non-discrimination and fairness, regardless of gender, ethnicity, religion, or age.

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