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Open nowPosted 10 days ago

Senior Customer Service (Food indus/ Order Fulfilment, North, 5 days office hours)

MyCareersFuture94,028 open roles

Pay
SGD 4,500 – SGD 6,500 a month
Where
Singapore
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Your applicationOpen nowSenior Customer Service (Food indus/ Order Fulfilment, North, 5 days office hours)MyCareersFuture · Singapore

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  2. 3.3%3 days
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  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 10 days ago

The posting

Senior Customer Service (Food indus/ Order Fulfilment, North, 5 days office hours)

A well-established global ingredients company is seeking a Customer Experience Supervisor to join its Singapore team. This is an excellent opportunity for a customer service professional with team leadership experience to step into a regional role supporting customers across Asia Pacific while leading a small Customer Experience team.

What's on Offer

  • Regional ASEAN/APAC exposure
  • Leadership responsibilities with hands-on operational involvement
  • Opportunity to drive customer experience transformation and process improvements
  • Collaborative and international working environment
  • Stable Monday to Friday office hours

Key Responsibilities

  • Lead, coach and develop a small Customer Experience team
  • Manage customer enquiries and service requests through various communication channels.
  • Coordinate with internal stakeholders to support efficient order fulfilment and service delivery.
  • Monitor and follow up on customer issues to ensure timely resolution.
  • Maintain accurate records and documentation related to customer interactions.
  • Support continuous improvement initiatives by identifying service enhancement opportunities.
  • Build strong customer relationships and contribute to customer satisfaction and retention.
  • Prepare reports and provide updates on customer service activities.
  • Support additional administrative or operational duties as required.

Requirements

  • Degree in Business, Customer Service, Supply Chain, or related disciplines.
  • Minimum 5 years of experience in Customer Service, Customer Experience, Order Management or Customer Operations
  • Strong communication, coordination, and problem-solving skills.
  • Comfortable working with ERP, CRM, or business systems.
  • Comfortable working in a fast-paced B2B environment
  • Strong stakeholder management and problem-solving abilities

Interested? please submit your application to winnie.chen(at)manpower.com.sg to have a quick discussion! Personal Reg No: R1980765 | EA License No: 02C3423

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