Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 22 days ago

Senior Customer Success & Service Delivery Lead

MyCareersFuture94,028 open roles

Pay
SGD 3,800 – SGD 4,500 a month
Where
Singapore
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSenior Customer Success & Service Delivery LeadMyCareersFuture · Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 22 days ago

The posting

Key Responsibilities

  • Manage strategic customer relationships and serve as the primary escalation point for service delivery matters.
  • Develop customer success and service delivery plans aligned with contractual commitments and business objectives.
  • Drive the adoption and effective use of cloud, workplace and enterprise technology solutions.
  • Coordinate engagements across cloud and on-premises environments.
  • Monitor service performance, operational health, risks, dependencies and agreed service levels.
  • Manage major incidents and escalations, ensuring clear communication, timely remediation and appropriate follow-up.
  • Work with technical teams to identify and resolve service or product-related issues.
  • Conduct regular service reviews and present performance, risks and improvement plans to customers and internal stakeholders.
  • Identify opportunities to improve customer experience, operational efficiency and service outcomes.
  • Coordinate cross-functional teams and external partners to deliver customer programmes and technical engagements.
  • Support contract governance and ensure services are delivered in accordance with agreed scope and obligations.
  • Facilitate customer workshops, operational meetings and stakeholder discussions.
  • Promote continuous improvement, knowledge sharing and capability development across delivery teams.
  • Maintain accurate service documentation, governance records and management reports.

Requirements

  • Bachelor’s degree in Information Technology, Engineering, Business Management or a related discipline.
  • At least 10 years of relevant experience in customer success, account management, IT service delivery, technical support or enterprise operations.
  • At least 5 years of experience leading service delivery teams, customer accounts or complex technology engagements.
  • Experience supporting enterprise customers across multiple stakeholders, markets or geographic locations.
  • Strong understanding of IT service management, incident management, service improvement and escalation processes.
  • Experience working with cloud platforms, Microsoft 365, Azure or similar enterprise technology environments.
  • Demonstrated ability to manage contractual commitments, service performance and customer expectations.
  • Strong stakeholder management, communication, presentation and workshop-facilitation skills.
  • Ability to coordinate technical and non-technical teams without direct reporting authority.
  • Strong analytical, problem-solving and service recovery capabilities.
  • Able to operate effectively in a fast-paced and customer-facing environment.

Preferred Qualifications

  • ITIL Foundation certification or higher.
  • PRINCE2, PMP or an equivalent project-management certification.
  • COBIT or a related IT governance certification.
  • Microsoft certifications in cloud, Microsoft 365, security, compliance, identity or artificial intelligence.
  • Experience in customer success or service delivery within a global technology organisation.
  • Familiarity with AI-enabled solutions, data privacy and security compliance.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against MyCareersFuture's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on MyCareersFuture's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    MyCareersFuture's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.